Prosthetic Clerk

Summary

The Prosthetic Clerk position will serve within the Prosthetics and Sensory Aid Service, Office of the Associate, Department of Veterans Affairs, Veterans Health Administration, VA Great Lakes Health Care System (VISN 12), located at the James A Lovell. FHCC, North Chicago, IL.

Duties

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION***

The Prosthetic Clerk position will serve within the Prosthetics and Sensory Aid Service, Office of the Associate, Department of Veterans Affairs, Veterans Health Administration, VA Great Lakes Health Care System (VISN 12), located at the James A Lovell. FHCC, North Chicago, IL.

Duties include, but may not be limited to:

• Maintains knowledge of all of the PSAS rules, regulations regarding eligibility/entitlement for home medical equipment and prosthetic/orthotic devices as well as programs such as Automobile Adaptive Equipment, Home Oxygen, Clothing Allowance, and Home Improvement and Structural Alteration.
• Manages scheduling appointments, assuring that appointments booked are done so with the appointment functionality.
• Ensures proper patient management and workload counts by the appropriate use of the "Check-In/Check-Out" and CPT function in VISTA.
• Enters clinic appointment in the EWL (Electronic Wait List) as necessary.
• Ensures that the patient is informed of the place and time of each appointment.
• Ensures that workload is properly credited.
• Locates the prescription for the prosthetic item, which prints in PSAS as a CPRS consult.
• Determines the veteran's eligibility and entitlement for the prosthetic items.
• Determines when patient education is required and refer veteran to appropriate clinician for training.
• Assists visitors and/or callers with the completion of forms or documents necessary to provide the prosthetic items in order to assist visitors/callers.
• Researches patient record information using CPRS, Appointment Scheduling, and files.
• Prepares all required patient travel documentation to be submitted for veteran reimbursement.
• Reviews and screens requests to release medical information from records by interpreting and applying Privacy Act and applicable local policies.
• Enters required Health Care Procedural Coding System (HCPCS), ICDIO codes, and the VA Unique Codes necessary for the National Prosthetics Patient Database (NPPD), which provides the statistical data relating to workload and expenditures for the PSAP.
• Selects the correct bar code label and post stock issue under the 'Request and Receipt for Prosthetic Appliances or Service (2319 form) record.

Work Schedule: Monday -Friday; 8:00am - 4:30pm
Recruitment & Relocation Incentives: Not authorized
Financial Disclosure Report: Not Required

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