Quality Auditor Revenue Cycle

Location Chicago, Illinois
Business Unit Northwestern Medicine Corporate
Job REQID 133016
Job Function General Business
Shift Day Job (1st)

Benefits

• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• $10,000 Student Loan Repayment ($5,000 part-time)
• $1,000 Professional Development per year ($500 part-time)
• $250 Wellbeing Fund per year($125 for part-time)
• Matching 401(k)
• Excellent medical, dental and vision coverage
• Life insurance
• Annual Employee Salary Increase and Incentive Bonus
• Paid time off and Holiday pay

Pay Starting at: $22.66+ per hour based on experience

Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.

We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.

Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.

• Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional and financial well-being.
• Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.

From discovery to delivery, come help us shape the future of medicine.

Description

The Quality Auditor, Revenue Cycle reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Responsibilities:

• Responsible for providing quality audit services to evaluate and improve Revenue Cycle performance.
• Ensures that all quality audits are completed accurately, objectively, and in a timely manner.
• Completes all necessary documentation to support audit work.
• Creates performance reports for staff, department, and revenue cycle division.
• Identifies and produces reports for overall quality trends and provides input to Director, Revenue Cycle Training for training and development.
• Makes recommendations for the development of action plans with trainers, Managers, Operations Coordinator, and/or Team Leads.
• Analyzes data to derive conclusions and construct action plans.
• Responds thoroughly and promptly to customer needs.
• Manages customer relationships and follows issues through to closure.
• Completes other duties assigned by Director, Revenue Cycle Training.

Additional Functions:

• Coordinates audit schedule to ensure compliance with quality audit procedures for staff and departments.
• Completes individual staff quality audits for the Revenue Cycle Division.
• Completes all supporting information and documentation required for individual and departmental reporting.
• Designs and produces reports and individual quality scorecards as required.
• Provides input to Revenue Cycle leadership for department policies and procedures.
• Tracks individual, department, and division-wide quality audit performance in defined quality tools.
• Consistently communicates quality audit results to appropriate Manager, Operations Coordinator, Team Lead and/or Staff. Ensure compliance with quality sign off and documentation procedures for Quality Auditors, Department Manager, Operations Coordinator, and Team Lead.
• Assesses and communicates staff development needs to Director, Revenue Cycle Training and training team.
• Collaborates with the Epic application teams for project planning and execution, curriculum development, and project execution.

AA/EOE

Qualifications

Required:

• Bachelor's degree or equivalent experience.
• 3+ years of experience within patient accounting or a related health care setting.
• Strong personal computer skills (Word, Excel, PowerPoint, Visio).
• Excellent verbal and written communication skills.
• Demonstrated analytical and problem solving skills.
• Excellent interpersonal skills.

Preferred:

• Experience with Access.
• Technical competence in patient accounting systems (preferably Epic).
• Strong leadership, organization, planning and time management skills.
• Strong ability to grasp new concepts and apply them.
• Strong ability to understand complex workflows and follow procedures.

Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Benefits

• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• $10,000 Student Loan Repayment ($5,000 part-time)
• $1,000 Professional Development per year ($500 part-time)
• $250 Wellbeing Fund per year($125 for part-time)
• Matching 401(k)
• Excellent medical, dental and vision coverage
• Life insurance
• Annual Employee Salary Increase and Incentive Bonus
• Paid time off and Holiday pay

Pay Starting at: $22.66+ per hour based on experience

Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.

We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.

Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.

• Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional and financial well-being.
• Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.

From discovery to delivery, come help us shape the future of medicine.

Description

The Quality Auditor, Revenue Cycle reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Responsibilities:

• Responsible for providing quality audit services to evaluate and improve Revenue Cycle performance.
• Ensures that all quality audits are completed accurately, objectively, and in a timely manner.
• Completes all necessary documentation to support audit work.
• Creates performance reports for staff, department, and revenue cycle division.
• Identifies and produces reports for overall quality trends and provides input to Director, Revenue Cycle Training for training and development.
• Makes recommendations for the development of action plans with trainers, Managers, Operations Coordinator, and/or Team Leads.
• Analyzes data to derive conclusions and construct action plans.
• Responds thoroughly and promptly to customer needs.
• Manages customer relationships and follows issues through to closure.
• Completes other duties assigned by Director, Revenue Cycle Training.

Additional Functions:

• Coordinates audit schedule to ensure compliance with quality audit procedures for staff and departments.
• Completes individual staff quality audits for the Revenue Cycle Division.
• Completes all supporting information and documentation required for individual and departmental reporting.
• Designs and produces reports and individual quality scorecards as required.
• Provides input to Revenue Cycle leadership for department policies and procedures.
• Tracks individual, department, and division-wide quality audit performance in defined quality tools.
• Consistently communicates quality audit results to appropriate Manager, Operations Coordinator, Team Lead and/or Staff. Ensure compliance with quality sign off and documentation procedures for Quality Auditors, Department Manager, Operations Coordinator, and Team Lead.
• Assesses and communicates staff development needs to Director, Revenue Cycle Training and training team.
• Collaborates with the Epic application teams for project planning and execution, curriculum development, and project execution.

AA/EOE

Qualifications

Required:

• Bachelor's degree or equivalent experience.
• 3+ years of experience within patient accounting or a related health care setting.
• Strong personal computer skills (Word, Excel, PowerPoint, Visio).
• Excellent verbal and written communication skills.
• Demonstrated analytical and problem solving skills.
• Excellent interpersonal skills.

Preferred:

• Experience with Access.
• Technical competence in patient accounting systems (preferably Epic).
• Strong leadership, organization, planning and time management skills.
• Strong ability to grasp new concepts and apply them.
• Strong ability to understand complex workflows and follow procedures.

Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability or sexual orientation.

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