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Patient Registration Rep
2 months ago
Overview
CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.
Responsibilities
Employing excellent customer service skills the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process. In order to ensure appropriate reimbursement for services rendered primary duties include:
Appropriate patient identification
Collecting accurate and thorough patient demographic data
Obtaining insurance information and verifying eligibility and benefits
Determining and collecting patient financial liability
Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance
The Patient Registration Representative adheres to the organization's policies and procedures for resolution of patient financial liability. Additionally the Patient Registration Representative is an information source for patients and families by explaining hospital policies patient financial responsibilities and Patient Rights and Responsibilities. Follows all hospital policies on credit card handling procedures and treats all credit card information as HIPPA protected and confidential; only accessing a single credit card payment at a time.
This position is represented by SEIU UHW and is covered by the terms and conditions of the applicable collective bargaining agreement.
Qualifications
Minimum one (1) year of experience working in a hospital Patient Registration department physician office setting healthcare insurance company revenue cycle vendor and/or other revenue cycle related roles
Applicable education and/or training can be used to balance a lack of experience
High School diploma GED or equivalent
Preferred Requirements:
Two (2) years of experience working in a hospital Patient Registration department physician office setting healthcare insurance company revenue cycle vendor and/or other revenue cycle related roles
Bilingual in Spanish/English
Special Skills:
Thorough understanding of insurance policies and procedures.
Working knowledge of medical terminology.
Able to perform basic mathematics for payment calculation.
Experience in requesting and processing financial payments.
Intermediate to advanced computer skills.
Knowledge of charity care programs as well as the various government and non-government programs preferred.
Pay Range
$24.09 - $30.26 /hour
We are an equal opportunity/affirmative action employer.
