Assistant Service Representative
1 month ago
Service Rep
Your role in our missionEssential Job Functions
- Answers incoming phone calls on behalf of client; provides accurate and appropriate information to callers.
- Places outbound customer service or customer satisfaction calls, as required by client.
- Completes call guides; gathers and verifies required information.
- Attends telephone skills and program information training sessions; adheres to established levels of service.
- Adheres to established customer service and documentation standards within required time frames.
- Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation.
- Performs clerical or administrative duties as assigned.
Basic Qualifications
- High school diploma or G.E.D.
- Zero or more years of customer service or other telephone experience
- Experience working with fax machines, computer software, and telephone technology
Other Qualifications
- Basic communication skills
- Ability to follow oral and written directions
- Ability to meet professional standards towards project and co-workers
Work Environment
- Office environment
- May require shift work
Service Rep
What you should expect in this roleService Rep
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