Front Desk Agent

1 month ago

Bartlesville, United States Osage Casino Bartlesville Full time
Overview

Under direct supervision of the Front Desk Supervisor, welcomes and serves guests in a courteous, efficient and friendly manner. Completes check in and check out for guests. Maintains guest confidentiality of all information.

MINIMUM QUALIFICATIONS/REQUIREMENTS:

  • Must be 18 years or older.
  • One year experience in customer service and cash handling.
  • Required to obtain an ABLE liquor license.
  • Hotel experience preferred.
  • Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation gaming license.
  • Required to maintain a valid Drivers License.
  • Required to provide documents to show the applicant is eligible to work in the United States.
  • Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos.
  • Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation.
Responsibilities

JOB DUTIES:

  • Registers guests, collects payment, and registers data regarding payment for expenditures.
  • Provides quotes for guests and upsell rooms whenever possible.
  • Ensures all charges are applied to the correct guest account.
  • Resolves all guest disputes.
  • Provides telephone answering service, deliver mail and answer inquiries regarding the surrounding area and attractions.
  • Ensures all cash and cash equivalents are accounted for at the beginning and end of each shift.
  • Provides administrative and program support to management and staff.
  • Greets all guests and ensures an exceptional customer service experience.
  • Presents self in a professional manner, and meet company grooming standards.
  • Arranges medical aid for guests as needed.
  • Contributes to a team effort and accomplishes related results as required.
  • Other duties as assigned.
Qualifications

KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS:

  • Knowledge of principles and practices regarding customer service in the Hotel industry.
  • Knowledge of computer utilization in daily operations.
  • Knowledge of location, surrounding area, and places of interest.
  • Skill in using hotel software, LMS/Infogenesis experience preferred.
  • Skill in providing excellent customer service.
  • Ability to maintain friendly, professional, and outgoing demeanor.
  • Ability to communicate clearly and effectively.
  • Ability to apply basic mathematical skills.
  • Ability to type and enter data.
  • Ability to solve practical problems and deal with guest situations.
  • Ability to understand and interpret a variety of instructions.
  • Ability to exhibit strong organizational skills and time management skills.

PHYSICAL DEMANDS:

  • Required to stand and walk for prolonged period of time.
  • Ability to sit, stoop, kneel, or crouch while performing duties.
  • Use of hands to finger, handle or feel; use of hands and arms to reach.
  • Occasional requirement to lift or move upward of 25 pounds.

WORK ENVIRONMENT

  • Work is generally performed in an office and Hotel setting.
  • Evening and/or weekend shifts may be required. Extended hours and irregular shifts may be required.

Source: Hospitality Online

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