Crew Member

4 days ago

Las Vegas, United States Carl's Jr. Full time

Crew Member Job Description:

The Crew Person is responsible and accountable for performing specific tasks and duties, as assigned, within the restaurant. The Crew Person provides each Guest with a positive Guest service experience, prepares quality food products according to standards, and keeps the restaurant clean, pleasant and safe for all Guests and employees.

 

ESSENTIAL FUNCTIONS:

The essential functions of the Crew Person position are denoted below in the following key areas:

 

TOTAL GUEST SATISFACTION:

Consistently provides a quality product and Guest service experience that delivers total Guest satisfaction.

  • Follows all Guest service guidelines and procedures; takes the appropriate action to ensure all Guest receive “SUPERSTAR Service.”
  • Works assigned station(s) accurately and productively; cleans and stocks the station area(s); performs other cleaning duties as assigned.
  • Ensures that all Guests receive hot, quality products; prepares, packages and delivers all products according to Menu Standards.
  • Handles all food products according to company procedures; follows all company food safety, food handling and sanitation requirements, to ensure the health and safety of Guests and employees.

 

JOB EXPECTATIONS:

Consistently meets job expectations to positively impact the sales and profits of the restaurant.

  • Contributes to the restaurant’s success by accomplishing the expected work during each shift; consistently produces quality work.
  • Supports the goals, decisions and directives of the Restaurant Management Team ; performs additional duties and responsibilities as directed by management.
  • Follows all company guidelines for food and cash controls, follows all cost control guidelines to maintain and minimize restaurant costs; properly uses all products, supplies, equipment and facilities.

 

POLICIES & STANDARDS:

  • Follows and complies with all company policies standards, procedures and guidelines.
  • Follows all safety, security and emergency policies and procedures; maintains a safe and secure environment for employees and Guests.
  • Holds self accountable for the methods and processes used to perform all tasks and responsibilities and to achieve results.
  • Is completely focused on and driven by the Guest.
  • Is of high personal integrity and treats all employees with honesty, respect and dignity.
  • Contributes to an environment of trust to ensure honest, open and direct communication.
  • Is performance oriented and driven; understands performance expectations and is aware of performance results.

 

EDUCATION

Enrollment in high school; high school diploma or equivalent is preferable. Good verbal and written communication skills; is capable of communicating effectively with restaurant management, Guests and co-workers; bi-lingual skills a plus.

 

EXPERIENCE:

Must be a minimum of 16 years of age.

 

SKILLS & ABILITIES:

Demonstrates and/or possesses the following:

  • Ability to work with others (as a team).
  • Ability to comfortably interact with all Guests.
  • Ability to look at the restaurant operations (from a Guests viewpoint).
  • Ability to meet performance standards for assigned tasks and duties.
  • Ability to take initiative.
  • Problem solving skills.

 

PHYSICAL ABILITIES:

  • Stand for long periods of time.
  • Work around heat.
  • Work around others in close quarters.
  • Move throughout the restaurant and observe restaurant operations and employee work performance.
  • Able to lift 25-35lbs
  • Work with various cleaning products.

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