ServiceNow Engineer

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a 2024 Glassdoor Best Place to Work and a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

Position Details:

Software Engineers design, build, test, deploy, and support products, platforms, and solutions. You will collaborate with other technical Leaders and Analysts to develop the physical design and build solutions that meet the defined functional, quality, performance standards. You will consult with analysts to understand business requirements and to obtain input/insights through reports and research on key problems.

You are responsible for creating and implementing the physical design which includes building, testing, and deploying code; configuring systems; resolving defects; confirming compliance with security, performance and related standards; providing level 2 and 3 technical support; and delivering recommendations to improve systems.

You will understand Now Platform, ServiceNow IT Service Management, IT Business Management.  This includes, but is not limited to modules for Incident Management, Change Management, Problem Management, Asset Management, Project Portfolio Management, Agile, CMDB, Service Catalog, Service Portal, Automated Test Framework and Mobile applications.

You will:

• Assists in the development of solutions to meet business requirements and/or technical design documents.
• Adheres to development of solutions to ensure they are flexible, scalable, and meet company standards.
• Build high-quality, clean, scalable, and reusable code
• Develops and maintains ServiceNow configurations, including custom scripts, workflows, and orchestration (Flow Designer)
• Create software documentation, such as testing plans, flow charts and technical documentation.
• Support integrations using IntegrationHub and orchestration, APIs, and related transform maps.
• Tests application code, user interface and third-party integration using Automated Test Framework (ATF).
• Monitor health, usage, and overall compliance of ServiceNow and its applications, participate in application and platform upgrades.
• Understanding of DevOps
• Participates in Agile SDLC

You have:

• 1-3 years ServiceNow administration development experience including NOW platform, ITSM, CMDB, CSDM, ITIL, ATF, IntegrationHub, Flow Designer
• Web-based development languages (JavaScript, HTML, CSS, HTTP/HTTPS, JSON, XML)
• Experience with building, and testing web APIs (e.g. REST, websockets)
• Understanding of Python and PowerShell.
• Understanding of data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations
• ServiceNow Certified System Admin a plus
• Work effectively in a team environment with aggressive deadlines and multiple priorities.
• Manage multiple and often conflicting tasks; effectively prioritizes.

Rewards and Benefits:

With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice to meet our team members' individual needs. Check out some of the rewards available to you at Grainger.

• Medical, dental, vision, and life insurance coverage starts day one.
• Paid time off (PTO) days and 6 company holidays per year.
• 6% 401(k) company contribution each pay period.
• Education assistance, including financial counseling, tuition reimbursement and low-cost degree options.
• Employee discounts, parental leave, and more

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment.  With this in mind, should you need a reasonable accommodation during the application and selection process, please advise us so that we can provide appropriate assistance.