CDI Ticket Operations Manager
1 month ago
SPECIFIC DUTIES AND RESPONSIBILITIESTicketmaster·    Administer the building of events, ticket types, offers, and other Archtics, Host, and Account Manager Â
    needs·    Monitor the daily operations and functionality for the day-to-day management of the ticketing system ·    Set up and review the inventory of events while distributing and managing holds·    Ensure ticketing system and digital interfaces match necessary blueprints while meeting digit, resale,
    and Ticketmaster Host restrictions.  ·    Manage the invoice and ticket templates in the ticketing system. ·    Assist with bulk invoicing, email distribution, and Account Manager online payment processes.·    Bulk sell the yearly roll over ticket allotment of various customer groups ·    Create, manage, and distribute daily, weekly, and monthly ticketing reporting·    Complete seasonal resale set up in the ticketing system and manage event settings for the TMR resale
    marketplace as needed ·    Manage ticketing websites and associated applications for offers, invoicing, printing tickets, images and
    content on Account Manager and Ticketmaster.com.·    Manage the daily access controlled event, gate, and ticket program settings in Ticketmaster Entry ·    Manage the access control system, hardware, software and integration with Ticketmaster and other
    third party applications.·    Ensure properties have all of the necessary equipment for a successful event.·    Troubleshoot and report on hardware, software, and integrations·    Perform other duties as assigned Ticket Operations:·    Manage requests for customer and event data for sales, marketing, events, and other departments ·    Subject Matter Expert for all Ticket Operations applications, create internal and external facing how-to
    guides, update the guides as critical functionality changes, provide education training courses and quick
    hit communication updates as necessary. Educate the customer and create guides for online download
    and handouts.·    Act as a ticketing operations liaison between properties and Ticketmaster to ensure success and
    education of the ticketing system abilities with regards to other department needs  ·    Manage user permission and creation for various technology applications such as Ticketmaster Archtics
    and TM1.·    Maintain the relationship between Churchill Downs properties and the Ticketmaster local and remote
    support client representatives and IT technicians. ·    Ensure all needed equipment at various properties has been appropriately ordered, received,
     programmed, and returned.  EXPECTATIONS:
- Adhere to CDI/CDRT Policies and Procedures
- Represent Churchill Downs in a professional manner both inside and outside of the organization
- Perform duties as workload necessitates
- Demonstrate flexible and efficient time management and ability to prioritize workload
- Be respectful to colleagues and function in a team environment
- 1-2 years of experience with Ticket OperationsÂ
- Experience with Ticketmaster Hosted Archtics and Fortress preferred
- Creative and enthusiastic with excellent interpersonal skills
- Available to work race days and special events
- Possess a willingness to work long hours, evenings, weekends and holidays.
- People oriented, able to multi-task, be organized, motivated and detail focused
- Proficiency in Microsoft Office and other related software and open to learning new technologies
- Travel Requirements: Does not require travel outside of Louisville
- Physical Demands: This position requires the ability to lift up to 10 pounds.
- Work Environment: The incumbent primarily works in an office environment, however is expected to attend Churchill Downs race days.Â
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