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Customer Service Associate Entry Level

2 months ago

Columbus, United States OED Full time

We are looking for a motivated Entry-Level Customer Service Associate to join our team and start a successful career in a dynamic and supportive environment. This role offers you the opportunity to make a positive impact every day while honing your customer service skills. Key Responsibilities:

  • Respond to Inquiries: Ensure each customer interaction is positive by efficiently addressing questions and concerns.
  • Assist and Troubleshoot: Provide detailed product information and resolve issues to guarantee customer satisfaction.
  • Maintain Records: Keep accurate records of customer interactions and transactions to ensure data integrity and easy access.
  • Escalate Issues: Identify and escalate urgent matters to the appropriate team members for quick resolution.
  • Collaborate: Work with internal teams to improve customer service processes and support continuous improvement.
  • Follow Guidelines: Adhere to established communication procedures, company policies, and guidelines to deliver consistent, high-quality customer service. Requirements:
    • Strong Communication Skills: Ability to communicate effectively with customers and team members, both verbally and in writing.
    • Problem-Solving: Excellent problem-solving abilities with a focus on customer satisfaction.
    • Multitasking: Capable of managing multiple priorities in a fast-paced environment.
    • Education: High school diploma or equivalent; additional education or certifications in customer service are an advantage. Benefits:
      • Competitive Salary: A starting salary that acknowledges and rewards your efforts.
      • Training amp; Development: Access to extensive training programs and opportunities for career growth.
      • Supportive Team Environment: Be part of a collaborative, team-oriented workplace that fosters both personal and professional development.