DiamondKast Plus

2 months ago

Voorhees, United States teamworkonline Full time
Diamondkast Plus Customer Service RepresentativePerfect Game USA, the premier provider of amateur baseball and softball events, is seeking dedicated individuals for the position of DiamondKast Plus Customer Service Representative. In this role, you will be responsible for ensuring the highest quality streaming experience for our events. Your tasks will include monitoring stream performance, resolving technical issues, and providing exceptional customer support to enhance the overall experience for event directors and participants.
Roles & Responsibilities:
  • Monitor and report the performance of streams to event directors across the country. 
  • Oversee the customer experience of active streams, ensuring it meets quality standards and customer expectations. 
  • Resolve customer-generated tickets related to streaming issues.
  • Address general questions from internal staff and customers, providing accurate information. 
  • Send out proper communication regarding status of streams when necessary 
  • Serve as the liaison between directors and external partners when issue arise 

Minimum Qualifications:
  • Customer service experience.
  • Knowledge of baseball or softball.
  • Strong verbal and written communication skills.
  • Keen attention to detail.
  • Experience working in a team-oriented setting.
  • Ability to work weekends. 

Desired Qualifications:
  • Experience troubleshooting and resolving technical issues is a plus
  • Strong problem-solving abilities is a plus
  • Technical proficiency with streaming is a plus
  • Internship or work experience in sports-related fields plus

Interview Process:
  1. Behavioral Screening Session: Candidates will be asked to record themselves using Willo (a one-way video interview platform), responding to specific questions selected by the hiring team.
  2. Interview with DiamondKast Plus Manager: If successful in the pre-screening, candidates will have a follow-up interview with one of the managers of the DiamondKast Plus team.
  3. Final Decision: After the second interview, a decision will be made, and candidates will be notified of the outcome.

Perfect Game Offers:
  • $500 Per Week
  • Internship credit if applicable.
  • Hybrid Work Schedule (In Office 2X Per Week)


If you are passionate about baseball or softball, have strong communication skills, are adept at resolving technical issues, and are committed to delivering exceptional customer service, we invite you to apply for this exciting opportunity.
Perfect Game is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

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