Captain

4 weeks ago

New York, United States SAGA Full time
ABOUT SAGA

SAGA is a fine dining restaurant perched on the 63rd floor of 70 Pine Street, a landmark Art Deco tower in New York’s Financial District. It's the sophomore project from Chef James Kent, owner of Crown Shy on the ground floor of the same building.

At SAGA, we serve an 8-course tasting menu that highlights the best produce we can source from the Hudson Valley, with ideas and inspirations from our mentors, food memories from our childhoods, and the enormous breadth of cuisine we eat in New York City.

Our wine list showcases regions from the old and new world, encompassing traditional and modern styles of winemaking, with a focus on artisanal growers. 

One floor above SAGA is Overstory, a cocktail bar with a wraparound terrace. In addition to cocktails, beer and wine, Overstory now offers a selection of bar snacks and composed dishes. For a complete menu, visit overstory-nyc.com.

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As a CAPTAIN at SAGA, you will be responsible for guiding and enhancing service from the initial greet through the guests’ departure, ensuring a thoughtful and engaged service and willingness for guests’ return. You will also be tasked with leading your team through a detail-focused service and creating calm in high-pressure situations. Your commitment to company standards and values is a must. 

SAGA believes in a ‘whole house’ mentality and we expect all departments (Pastry, Savory, Dining Room, and Facilities) to support and motivate each other to achieve our goal of guest satisfaction. As a Captain, you will interact with all of these departments regularly and should be able to communicate effectively and respectfully with your co workers.

This is a full time position. SAGA will be open 7 days a week. We are closed for Thanksgiving, Christmas Eve, and Christmas Day.

Our restaurants offer access to insurance enrollments (must maintain 25 hours per week), no cost life insurance, a short term disability policy, an Employee Assistance Program (with access to free mental health counseling), 40% dining discounts at group restaurants, referral bonuses, and more

RESPONSIBILITIES SKILLS & REQUIREMENTS

Have a warm, positive, and noticeably appreciative demeanor towards guests and colleagues Must demonstrate strong food, wine, and spirits knowledge and eagerness to continue education Be comfortable using a digital point of sales system.  Be able to effectively communicate, give and take constructive criticism, and productively lead in a small team dynamic. Must be able to easily adapt and improvise in order to personalize service for each guest Must have a strong focus, heightened attention to detail, precise organizational skills and a passion for the hospitality industry Have full schedule availability, including weekends and holidays
SERVICE The Captain is responsible for but is not limited to the following tasks Coordinating polished and personalized service for each table with the assistance of the Sommelier and Front Server Engaging in thoughtful yet concise conversation with the guest Managing and maintaining a multiple-table section following the required steps of service  Learning and maintaining menu and beverage knowledge Maintaining warm and professional composure with colleagues and guests
PHYSICAL DEMANDS The Captain should Be able to stand for extended periods of time [over 5 hours] Be able to lift and carry 50 pounds steadily  Be comfortable bending, sitting, walking extended distances including up and down flights of stairs, and moving.  Be comfortable with heights, elevators and small spaces.
HERE’S WHAT WE CAN DO FOR YOU Comprehensive Benefits Package [medical, vision, dental] Pre-Tax Deductions for Commuters Paid Time Off EAP Provide a work environment where you and your guests will want to return Provide opportunities for growth within the Hospitality industry

SAGA is an Equal Opportunity Employer.

*Please provide two references when applying*

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