Sales Lead
4 weeks ago
Company:
Established in London in 1991, McQueens is the largest luxury flower business in the UK. With headquarters in London and operations in New York and Korea, McQueens is ambitiously international, with plans to expand into other countries in Asia, The Americas and Europe.
McQueens provides a broad range of services comprising weekly flowers for hotels, restaurants and businesses; events at any scale; retail and online shops; and, floristry experiences for some of the most discerning clients and partners around the world.
As well as providing an outstanding floral service, the McQueens Flower School has become one of the most respected and attended flower schools in the world – attracting students from all over the world.
Over almost 30 years, McQueens has established a reputation of being one of the world’s most visionary and creative design brands – followed by more than 230,000 on Instagram
Role:
The job holder will be a key member of our McQueens New York team, with a focus on business development and growth. Working to hit set KPI’s, this employee will be entrusted to engage with new clients, hotels and venues for our events team to work with, as well as supporting the wider team to ensure operations run smoothly.
The role calls for a combination of proactive customer development and responsive customer support – sometimes based in the office but often meeting with new customers on site or in their office. As a frontline contact for our customers, this ambassador role requires you to look and act the part at all times – retaining composure, professionalism, integrity and honesty combined with an ability to be diplomatic.
This varied role requires an instinctive sense of customer, creativity, planning skills, problem solving, excellent judgement, teamworking, an outstanding ability to influence and inspire others, organisation, attention to detail, an ability to manage time and workload effectively, commercial acumen, and excellent interpersonal skills.
Whilst primarily being focused on sales and business development, this role will also require you to support with the management and delivery of events when needed. This employee will have an extensive background in events management to facilitate this, with the business knowledge to be able to grow the department.
Responsibilities:
Responsible for meeting with potential and current customers as required, gaining new business though different networks. Reaching out to potential customers Understanding customers’ needs to be able to see which one of our brands suit their requirements. Actively work towards the business development of both brands . Proactively understanding and anticipating customers’ needs. Assisting with the coordination and project management of events Meet the KPIs set by top management. Pull on their own professional relationships to support the growth of the company. Supporting beautiful, on brand events across the organisation. Responsible for finding thoughtful and creative solutions to problems when they occur. Contribute to the achievement of high levels of customer satisfaction. Contribute to the growing revenues and increasing profitability of the business Handling of enquiries and requests Company ambassador- working with customers both on and off site.
Key skills and requirements:
Highly experienced in events management Very organised with attention to detail Great interpersonal and networking skills Ability to work to deadlines – to meet KPI’s 3-5 years in senior creative role Experience in managing and developing customers. Excellent oral and written communication
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