Assoc. Director

Service Delivery Manager - Onsite

About the group:

Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS) is all about embracing digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the rapidly evolving needs of the digital era. Our holistic approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to run the business in a secure environment.

Roles and Responsibilities

·            Rigorously manage scope through a structured change management process to ensure commitments are achieved within agreed time, cost, and quality parameters with focus on delivering the business benefits.

·            Partner with business stakeholders to validate the project’s strategic business case, define success metrics and criteria, and to identify, measure, and sustain planned vs. achieved benefits. Proactively look for additional benefits to be delivered by taking advantage of systems, processes, and data already in place or being deployed.

·            Create a motivated high-performing team through team building, information sharing, workload management, and appropriate recognition.

·            Establish and maintain appropriate and effective Governance structures and procedures to obtain resources, drive decisions, resolve issues, and deliver project objectives.

·            Identify and address the major factors, assumptions, and risks (including technical, business, adoption, organizational, government, cultural, etc.) that may influence project direction and success. As parameters and external influences change, adjust the project approach to improve the delivery of intended benefits.

·            Champion the development of long-term Project Management capability within Shell through bringing external perspectives, identifying, and promoting best practices, coaching others on advanced skills, and contributing to community building.

LOCATION – Charlotte, NC