Front Desk Manager

4 days ago

Seattle, United States Accor Full time

Company Description


Seattle's iconic Fairmont Olympic Hotel, established in 1924, combines luxury and modern amenities. Enjoy five dining options, a heated pool, hot tub, and award-winning spa. Perfectly located near top attractions, entertainment, and the waterfront.


Job Description


Providing engaging, sincere, personalized service is one of the ways our Front Desk Colleagues and Leaders are turning moments into memories for our guests at Fairmont Hotels & Resorts. Showcase your leadership and interpersonal strengths as Front Desk Manager, where you will lead our team of service ambassadors, maximize Front Desk operations and ensure exceptional guest service.

What's in it for you:

  • Salary of $74,000 / year
  • Employee travel program offered discounted rates in Fairmont's and Accor worldwide
  • Parking/Commuting discounts
  • Medical, dental, vision insurance available for all full-time colleagues and their families. Additional supplemental insurance available, Free base employee only medical insurance
  • 401K retirement plans with a 4% match for all colleagues
  • Paid meal breaks with complimentary meals served in our Staff Dining room
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world
  • Ability to make a difference through our Corporate Social Responsibility activities
  • Fun, elegant atmosphere with amazing colleagues

Summary of Responsibilities:
Reporting to the Director of Rooms, the Front Desk Manager is responsible for the effective operations of the Front Desk team. The successful candidate will be a team champion and a recognized team leader.

  • Consistently offers professional, engaging and friendly service
  • Extensive knowledge of Front Desk operations, brand and luxury standards required.
  • Continually models and drives a culture of making personal connections to delight guests
  • Foster a culture where colleagues focus on their role of doing whatever it takes to exceed guest expectations while performing multiple functions while delivering on Fairmont Brand Standards.
  • Develop an engaged, enthusiastic and guest driven team through recruitment, personal and professional development and recognition, enabling all colleagues to deliver the most exciting service in our industry
  • Participates in the recruitment process of new colleagues
  • Monitors and updates yearly departmental employee engagement plans measured by our EES score
  • Stays current on industry/competitive trends, analyze data and create strategies for improvement to maximize room revenue to achieve targeted RevPar and GOP results
  • Manage and maintain a robust upsell program maximizing revenue for the hotel
  • Manage and maintain Accor loyalty membership program and maximizing enrollments
  • Manage the Front Office departmental forecast and productivity, attending weekly labor meeting
  • Balance operational, administrative, Colleague and Leadership needs
  • Ensure a strong departmental training program is maintained to ensure the multi-functionality of all positions
  • Actively seeks feedback and follows up on guest comments, to improve RPS results
  • Develop close and effective working relationships with all supporting departments, particularly with Housekeeping, Engineering, and Sales and Events Services.
  • Key member of the Emergency Response Team, including Fire Safety, First Aid and general crisis management
  • Other duties as assigned

Qualifications


  • Previous experience as a Front Desk Manager is an asset
  • University degree or College diploma in Hotel Management preferred
  • Proven leadership skills which support an environment of employee growth and development, interdepartmental teamwork and exceptional customer service
  • Superior interpersonal and communication skills, both written and verbal
  • Highly organized, results-oriented with the ability to be flexible
  • Works well under pressure in a fast-paced, changing environment
  • Minimum 3 years leadership experience in Rooms, including a solid working knowledge of Front Office operating systems.
  • Computer literacy required: Windows XP, MS Office, Property Manager, and Royal Service an asset
  • Must hold valid USA work authorization
  • Available to work evenings, weekends, and holidays

Additional Information


All your information will be kept confidential according to EEO guidelines.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

We are an equal opportunity employer.  All offers contingent on background check and E-Verify.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS   

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