Networking Site Reliability Engineer-- WebEx Platform Ops

3 weeks ago

Richardson, United States Cisco Full time

Open to remote candidates local to Research Triangle Park NC, Atlanta, Georgia or Spring/Houston Texas Cisco offices

The Webex Networking Site Reliability Team performs infrastructure monitoring and alerting across the Webex business unit. Working in tandem with Data Center Engineering and Incident Command teams, we identify problems and bottlenecks in processes and contribute to the automation of infrastructure provisioning, configuration management, and deployment processes.

As a Site Reliability Engineer on this team, you will play a role in ensuring a reliable, efficiently designed and provisioned network that delivers the performance and quality of service consistent with our customers' and corporate objectives. Specific responsibilities include:

  • Configuration of network elements in preparation for new deployments or service upgrades
  • Documentation to support audits, MOP definition, and knowledge transfer.
  • Vulnerability remediation and hardware lifecycle replacement
  • Alerting and Monitoring Tool Design/Administration (i.e. SolarWinds, ThousandEyes, PRTG, etc)
  • Develop automation for redundant tasks to optimize Operations and Implementations
  • Aid in the definition and prediction pipelines for network health - availability and service-level objectives
  • Proactively identify network trends and performance issues
  • Drive operational efficiency by continually evaluating, improving and automating processes, procedures and systems.

Minimum Requirements:

NOTE: The successful applicant will be performing work in FedRAMP High or IL-5 environments, and therefore, must be a U.S. Person (i.e. U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee). This position may also perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil.

  • Bachelor's degree in computer science, engineering, or a related field, or CCNA Certification
  • 3+ years of experience working in a network environment supporting routing and switching functions
  • 1+ years of professional software development experience automating system processes
  • Familiarity with cloud platforms (AWS preferred, but GCP and Azure also ok)

Preferred Skills/Experience:

  • AWS Certified Cloud Practitioner certification
  • Understanding of switches, routers, firewalls, LAN, WAN, TCP/IP, DNS, DHCP, ISIS, BGP, OSPF, HSRP, LACP, MPLS, dual-stack (IPv4 & IPv6) IP addressing, and IP network design.
  • Knowledge of Ethernet, fiber optics, 802.1Q VLANs, VRF (Virtual Routing and Forwarding), IPSEC (Internet Protocol Security), ACI (Application Centric Infrastructure), and VxLAN (Virtual Extensible LAN).
  • Strong analysis and communication experience including customer critical issues and resolution
  • Use of networking tools including packet analyzers such as Thousand Eyes and Solarwinds.
  • Automation skills based in technologies such as Ansible, AWX Tower, Bash and/or Python.
  • A bias towards action to identify the best approach

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an expansive future for all.

We adopt digital, and help our customers implement change in their digital businesses. Some may think we're "old" (36 years strong) and only about hardware, but we're also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns, and protects. No other company can do what we do - you can't put us in a box

But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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