Patient Service Representative- Outpatient Pulmonology

1 month ago

Hickory, United States Frye Regional Medical Center Full time

Up to $5,000 Sign on Bonus Eligible

Job Summary (CMA)

Performs routine clinical and administrative duties in support of assigned area or office.

Job Summary (PSR)

A medical office position responsible for front office processes in the physician practice

COMPANY DESCRIPTION

Frye Regional Medical Center, located in the beautiful foothills of North Carolina is a 355-bed acute care hospital, 81-bed Behavioral Health facility and more than 70 primary and specialty care providers.

Essential Functions (CMA)

  • Assists in the assessment of patient needs and health plan by taking vital signs, history, medication listing, assessing visual acuity and determining chief complaint. Assesses patients' physical and mental status.
  • Completes all necessary documentation in the patient's medical record in accordance with practice's charting policy.
  • Prepares equipment and assists physicians with medical treatments, exams and medical procedures
  • Administers prescribed oral medications and gives intramuscular and subcutaneous and intradermal injections. Performs venipunctures, CLIA-Waived and non-CLIA Waived lab testing.
  • Maintains a clean, orderly and safe environment for patients and visitors. This includes cleaning, sterilizing, and storing instruments in accordance with practice policies. Stocks rooms in preparation for the daily work schedule. Takes inventory of medical and exam room supplies.
  • Complies with established personal protective equipment requirements necessary for protection against exposure to blood and other potentially infectious body fluids, chemical disinfectants, radiation, and other hazardous substances.
  • Arranges for specialized consultations and appointments for testing as ordered by the physicians. Notifies appropriate insurance personnel to pre-certify surgeries or tests ordered by the physician or other health care provider, which require pre-certification by the insurance company.
  • Answering office phones, assisting front desk in scheduling appointments and directing calls appropriately.
  • Assists in checking out patients and assists them with referral processing and scheduling process.
  • Assist in other functions of the physician practice as needed.

Essential Functions(PSR)

  • Greeting patients entering the physician practice.
  • Answering office phones, making appointments, confirming appointments and rescheduling when necessary.
  • Checks in patients and collects accurate patient demographics, enters data into electronic system and verifies insurance.
  • Assists in checking out patients and assists them with referral processing and scheduling process
  • Collects co-pays and posts charges.
  • Charge entry and patient balance processing.
  • Distributes information to patients regarding office policies, procedures, information about the practice, etc.
  • Explain and enroll patients in the patient portal.
  • Additional responsibilities as needed

Benefits - Wide range of benefits options

  • Here at Frye, you choose your own Medical, Dental, and Vision plans from a variety of competitive options that give you the coverage that best fits your needs.
  • HSA
  • 401(K) retirement plan contributions
  • Generous Paid Time Off
  • Accident & Critical Illness Insurance
  • Prescription Assistance with OptumRx
  • Income protection programs for the entire family such as life insurance, Short/Long-term Disability, and Identity Theft.
  • Employee Assistance program at no cost to you to provide emotional, legal, financial, and daily life support for your entire household. Services are available 24 hrs. a day, 7 days a week.
  • Free travel and entertainment discount program to ensure you enjoy your time away from work.

Why join our team?

Frye Regional Medical Center employs more than 1500 professional and clinical staff. Our medical center is a 355-bed acute care facility which offers a broad array of inpatient and outpatient care. Frye Regional Medical Center is dedicated to providing patients with a full range of services to meet the healthcare needs of our community. We believe our employees are our most valuable assets in accomplishing this goal and we have made great strides to ensure employee satisfaction. If you are passionate about changing lives, we are looking for you

Minimum Education (CMA)

  • High School Diploma or equivalent required for CMA
  • Basic Life Support Required

Minimum Education (PSR)

  • High school diploma or equivalent required
  • Graduate from a medical office assistant program preferred

Licenses/Certifications (CMA)

  • Completion of an accredited Medical Assisting Program required
  • Current credentialing (certification/registration). Must maintain credentialing with American Association of Medical Assistants (AAMA-CMA), NRCMA or American Medical Technologists (AMT-RMA).

Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran

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