Front Office Supervisor

2 weeks ago

Salt Lake City, United States Hilton Salt Lake City Center Full time
Description

Hilton Salt Lake City Center is looking for a Full-Time Front Desk Supervisor to join their amazing team 

Great working environment and plenty of options to move up within the hotel and company.

Full availability to work varying shifts (including overnight at times) weekdays, weekends, & holidays.

The position includes Competitive Wages Benefits Paid Time Off Travel Discounts 401K with Matching and More

APPLY NOW

What will I be doing?

Oversees front desk operations. Provides guest service, guidance and leadership to ensure consistent customer service is provided. Assigns and instructs team members in details of work. Monitors lobby traffic to make staffing adjustments accordingly. Resolves customer complaints. Trains, supervises, schedules and assists in evaluating staff.

Assign and instruct Guest Service Agents, Operators and Bell Attendants in details of work. 

Observe performance and encourage improvement. Monitor lobby traffic to make staffing 

adjustments accordingly.

Manage front desk operations by completing a checklist of important daily tasks, 

determining room and rate availability and making decisions that are in the best interest of 

the hotel. Assist Guest Service Agents, Operators, Reservation Agents, Bell Attendants and 

other departments with any questions or requests. 

Resolve customer complaints by conducting thorough research of the situation and the 

most effective resolution. Authorize revenue allowances to remedy problems only after 

alternative solutions have been offered. 

Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and 

provide them with any information necessary to provide guest service in accordance with 

Hilton standards. 

Monitor performance of staff with performance evaluations and discipline issues. Make 

recommendations for training related issues when inconsistencies develop at the Front 

Desk.  RequirementsWhat are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all

Source: Hospitality Online

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