Seasonal Client Experience Coordinator

1 month ago

Costa Mesa, United States Richemont Full time

At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities. 

 

Our objective is to create the most exceptional client experience with the most productive environment and team. Doing so with consistency across the network – giving our clients a unified experience throughout North America while enhancing our client development opportunities. To do so, we operate in an appointment recommended model, allowing us to provide clients with the best possible boutique experience,  

including personalized product curation, attention, and services for their creation. 

 

CLIENT EXPERIENCE COORDINATOR - CARTIER, COSTA MESA

 

Job Mission  

 

Support the execution of the client experience strategy and identify opportunities for improvement in boutique with a 360 view to ensure values and standards are upheld while providing exceptional service. In partnership with boutique management, support the execution of individualized client experience journeys to ensure seamless and memorable experiences fostering brand loyalty. Consistently engage and partner with the overall boutique team to effectively execute all touchpoints of client experience. 

 

Key Responsibilities 

  • Create exceptional client experiences  
  • Deliver an exceptional welcome to every client upon entry and ensure outstanding hospitality throughout the client visit, while supporting the needs of our hybrid environment 
  • Support with all duties at the front podium, ensuring that all appointments and walk-in clients are assisted in a timely fashion  
  • Utilize Maison storytelling and heritage to enhance the client experience 
  • As part of appointment support, assist sales associates to set the stage with impactful discovery and pre appointment browsing  
  • Assist the commercial team front-of-house and back-of-house with various activities to facilitate seamless client experiences, including appointment preparation, client entertainment, product presentation, sales finalization (e.g., running product, gathering sales accessories, gift wrapping, food & beverage service, client data capture, Cartier Care, farewell) 
  • Assist clients with quick service requests, repair drop off or pick up, personalization requests, such as complimentary services including strap changes, bracelet sizing, steam cleaning, cord changes, engraving, embossing, etc. 
  • Assist the commercial and management teams with client development related activities, including data entry, various report management, and execution of client treatments  
  • Provide recommendations and personal services of the highest level that may include directions, restaurant reservations, entertainment requests, floral orders, etc.; support the creation of maps, literature, and other materials as needed 
  • Assist with phone duties, supporting with incoming calls, retrieval of messages and appointment setting for phone inquiries  
  • Consistently reach and aim to exceed all KPIs 

 

Optimize the boutique environment  

  • Support the flow of boutique traffic and daily management of the boutique appointment booking tool (RDV) and queue 
  • Support the general upkeep and appearance of the sales floor, wrap rooms, and CS areas  
  • Assist with merchandising and overall display maintenance of the boutique (e.g., maintain proper visual standards, product maintenance and understock organization, cleanliness) 
  • Partner with the Operations Coordinator to manage the boutique supply inventory including replenishment needs for sales and hospitality areas, support the order process (as needed) and optimal storage organization  
  • Partner with the Operations Coordinator to ensure proper movement of product in/out of boutique including, but not limited to, shipments, transfers, consignments, and movement throughout the boutique while maintaining quality control and preventing stock losses 
  • Assist with inventory control processes (e.g., daily/weekly/monthly counts and stock movements) to ensure a successful annual inventory  
  • Participate in daily set up and break down of boutique for opening/closing as needed 
  • Assist with organization and tracking of client experience tools such as food and beverage, Cartier gifts, stationery, and fragrance samples 
  • Assist with special projects as needed 

 

Maison / industry knowledge and compliance 

  • Develop fundamental brand knowledge to convey Cartier heritage and values 
  • Understand and comply with security and operational procedures (e.g., product handling, inventory control, transaction processing, including payments, etc.) 
  • Remain current on all industry news, local/global competition, and connection to community  
  • Strive for operational excellence related to the boutique environment and upholding standards   
  • Share and collaborate best practices with the boutique team  

 

Teamwork 

  • Uphold the Cartier standards with the ability to project an approachable and professional image in personal appearance, manner, and demeanor 
  • Contribute to a positive and productive boutique environment by leveraging both personal and team savoir-faire to always create a highly collaborative network both in person and via telephone  

 

Qualifications 

 

Education 

  • Associate’s or Bachelor’s degree preferred  

 

Industry experience 

  • Previous experience especially in luxury retail, service or hospitality industry is a plus  

 

Technical skills / abilities  

  • Excellent computer skills and use of technology 
  • MS Office experience required; SAP knowledge preferred 
  • Additional language skills are a plus  

 

Personal skills 

  • Must be available to work retail hours (including weekends) and travel for trainings as needed  
  • Ability to work in a fast-paced, evolving environment 
  • Excellent analytical, organizational, and interpersonal communication skills are required  
  • Strong understanding of client service needs and priorities (internal and external)  
  • Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy and precision 
  • Collaborative approach with ability to foster a united work environment with a “can do” attitude 
  • Intellectual curiosity and passion for learning  

 

Expected Salary Range:  $24 to $25 per hour

Please note, salaries will be negotiated based on relevant skills and experience.

This position is payrolled by a third party. 

 

*This job description may not be inclusive of all assigned duties, responsibilities, or job aspects described and is subject to amendment as needed at the sole discretion of the employer 

  • Client Care Coordinator

    4 weeks ago

    Costa Mesa, United States Amen Clinics Full time

    Dr. Daniel Amen, the founder of Amen Clinics, is one of America's leading psychiatrists and brain health experts. He has authored or coauthored 70 professional articles and more than 30 books, including New York Times mega-bestseller Change Your Brain, Change Your Life. He has appeared on numerous television shows including Dr. Phil, Larry King, Dr. Oz, The...

  • Client Care Coordinator

    3 months ago

    Costa Mesa, United States AMEN CLINICS, INC., A MEDICAL CORPORATION Full time

    Job DescriptionJob DescriptionDr. Daniel Amen, the founder of Amen Clinics, is one of America’s leading psychiatrists and brain health experts. He has authored or coauthored 70 professional articles and more than 30 books, including New York Times mega-bestseller Change Your Brain, Change Your Life. He has appeared on numerous television shows including...

  • Seasonal Retail Associate

    4 days ago

    Costa Mesa, California, United States Canada Goose Inc. Full time

    Job DescriptionAt Canada Goose Inc., we're seeking a highly motivated and customer-focused Seasonal Retail Associate to join our team at South Coast Plaza for the holiday season. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences, driving sales growth, and embodying the Canadian Warmth that our brand is...

  • Sales Operations Coordinator

    2 weeks ago

    Costa Mesa, California, United States The People Brand Full time

    Primary Responsibilities:Establish and oversee seasonal sales product information within the B2B platform. Facilitate the order entry processes, providing assistance to the Sales team with order placements and ensuring that all seasonal sales materials are readily available for representatives.Create and distribute product information documents,...

  • Client Care Coordinator

    1 day ago

    Costa Mesa, California, United States AMEN CLINICS, INC., A MEDICAL CORPORATION Full time

    About the RoleWe are seeking a highly skilled and compassionate Client Care Coordinator to join our team at Amen Clinics, Inc., A Medical Corporation. As a Client Care Coordinator, you will play a critical role in providing exceptional customer service to our clients and their families, while also supporting the growth and success of our organization.Key...

  • Client Intake Coordinator

    2 weeks ago

    Costa Mesa, California, United States ASANA RECOVERY Full time

    Position OverviewBenefits:401(k) matchingEmployee discountsHealth insurancePaid time offTraining & developmentThis role offers the potential for remote work for candidates residing in California.Advance Your Career in Behavioral Health with Asana RecoveryAre you an experienced Behavioral Health Technician or Case Manager eager to transition into a vital...

  • Client Relations Coordinator

    2 weeks ago

    Costa Mesa, California, United States VERITEXT LLC Full time

    Job OverviewAt Veritext LLC, we pride ourselves on being the leading provider of legal deposition and litigation solutions, delivering exceptional service and advanced technology to ensure our clients achieve successful outcomes.Position Summary:In the Client Services department, our mission is to provide outstanding support to our clients. Your role will...

  • Client Relationship Specialist

    4 days ago

    Costa Mesa, California, United States Zero Impact Energy Group Full time

    Job OverviewThis is an entry-level role that requires highly motivated individuals with a background in sales or customer service, coupled with excellent communication skills. As a Client Relationship Associate, your primary responsibility will be to communicate updates and expectations to clients. Collaborating closely with sales and engineering teams, you...

  • Seasonal Retail Associate at Madhappy

    2 weeks ago

    Costa Mesa, California, United States Madhappy, Inc. Full time

    SEASONAL STORE ASSOCIATEMadhappy is a clothing brand based in Los Angeles, dedicated to fostering a community of optimists since 2017. Through our apparel, events, and innovative retail experiences, we aim to promote personal expression as a pathway to enhanced mental well-being. Our offerings include a diverse range of timeless styles, seasonal collections,...

  • Cashier, Holiday Seasonal, South Coast Plaza

    7 days ago

    Costa Mesa, United States Williams-Sonoma Full time

    Consistently keep the store energy lively & upbeat for customers & your teammates Engage multiple clients at the cash wrap & create a positive, lasting impression by offering personalized service Accurately & efficiently perform register/ POS transac Cashier, Seasonal, Customer Experience, Kids, Retail

  • Client Relationship Associate

    3 months ago

    Costa Mesa, United States Zero Impact Solutions Full time

    Job DescriptionJob DescriptionCompany Description:We are an end-to-end Renewable Energy provider, offering products to commercial and enterprise clients in EV Charging solutions, Fleet Electrification, Solar Micro-grids, Energy storage and Hydroponic systems. We have been experiencing tremendous growth in all these areas and operate under several government...

  • Client Relationship Associate

    1 week ago

    Costa Mesa, United States Zero Impact Solutions Full time $23 - $26

    Job DescriptionJob DescriptionCompany Description:We are an end-to-end Renewable Energy provider, offering products to commercial and enterprise clients in EV Charging solutions, Fleet Electrification, Solar Micro-grids, Energy storage and Hydroponic systems. We have been experiencing tremendous growth in all these areas and operate under several government...

  • Client Services Coordinator

    4 weeks ago

    Mesa, United States Community Medical Services Full time

    Overview: Shift: Tuesday to Saturday 4:30 am to 12:30 pm Community Medical Services (CMS) is hiring a Client Services Coordinator. Under the supervision of the Clinic Manager, the Client Services Coordinator will be the face of the clinic and is responsible for greeting clients and visitors as they come into the clinic in a professional, pleasant, and...

  • Client Relationship Associate

    3 months ago

    Costa Mesa, United States Zero Impact Solutions Full time

    Job DescriptionJob DescriptionBenefits:401(k)Health insurancePaid time offCompany Description:We are an end-to-end Renewable Energy provider, offering products to commercial and enterprise clients in EV Charging solutions, Fleet Electrification, Solar Micro-grids, Energy storage and Hydroponic systems. We have been experiencing tremendous growth in all these...

  • Client Relationship Associate

    6 days ago

    Costa Mesa, United States Zero Impact Energy Group Full time

    Benefits: 401(k) Health insurance Paid time off Company Description: We are an end-to-end Renewable Energy provider, offering products to commercial and enterprise clients in EV Charging solutions, Fleet Electrification, Solar Micro-grids, Energy storage and Hydroponic systems. We have been experiencing tremendous growth in all these areas and operate under...

  • Client Relationship Associate

    3 months ago

    Costa Mesa, United States Zero Impact Solutions Full time

    Job DescriptionJob DescriptionBenefits:401(k)Dental insuranceHealth insurancePaid time offCompany Description:We are an end-to-end Renewable Energy provider, offering products to commercial and enterprise clients in EV Charging solutions, Fleet Electrification, Solar Micro-grids, Energy storage and Hydroponic systems. We have been experiencing tremendous...

  • Client Relationship Associate

    1 week ago

    Costa Mesa, United States Zero Impact Solutions Full time $23 - $26

    Job DescriptionJob DescriptionBenefits:401(k)Health insurancePaid time offCompany Description:We are an end-to-end Renewable Energy provider, offering products to commercial and enterprise clients in EV Charging solutions, Fleet Electrification, Solar Micro-grids, Energy storage and Hydroponic systems. We have been experiencing tremendous growth in all these...

  • Client Onboarding Specialist

    2 weeks ago

    Costa Mesa, California, United States NewBook Full time

    Position Overview: As we expand our client base at Newbook, we are looking for enthusiastic and committed individuals to facilitate the onboarding of our new clients onto our innovative platform and services.Key Responsibilities:Collaborate with clients throughout their setup, transition, and post-launch phases.Manage the onboarding program, ensuring clients...

  • Client Relations Specialist

    2 weeks ago

    Costa Mesa, California, United States Haynes and Boone Full time

    About UsAt Haynes and Boone, our team is the cornerstone of our achievements. We recognize the significance of each individual's contribution to our exceptional legal services, and we seek individuals who will enhance our professional reputation, strengthen client relationships, and share in our collective success.Office OverviewOur Orange County office...

  • Seasonal Sales Professional

    2 days ago

    Costa Mesa, California, United States Bloomingdale's Full time

    About the RoleBloomingdale's is seeking a highly motivated and fashion-forward Seasonal Sales Professional to join our team. As a key member of our sales floor, you will be responsible for delivering exceptional customer experiences and driving sales growth.Key ResponsibilitiesProvide personalized styling and product recommendations to customersMaintain a...