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Medical Support Assistant
1 month ago
The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.
Major duties include, but are not limited to the following:
Maintains appointment schedules for one or more outpatient clinics.
Assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.
Incumbent must screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes.
Use a caring, compassionate and sensitive manner is essential when explaining procedures to veterans and their family members both in person and on the phone.
Independently manage position responsibilities with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs.
Daily review of active/pending consults, EWL, Recall list and Audiocare communications for accuracy and disposition.
Generates patient workload reports for validation and monitors activity in clinical areas to assure consistent and accurate reporting.
Ensure that all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS) by sending the documents to scanning.
Incumbent must be able to interpret and communicate requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities.
Schedules appointments and utilize the EWL accurately in a timely manner.
Incumbent will also verify and update demographics and insurance information, ensure no-show information is entered correctly and manage the Missed Opportunity Call List National Initiative to Reduce Missed Opportunities (NIRMO) for their CBOC.
Incumbent may also be asked to assist in processing Veterans travel payment vouchers for the Beneficiary Travel Program and Health Benefits Unit.
Incumbent will be the Point of Contact for the Gems Coordination of bio hazard waste with in the CBOC.
Work Schedule
: Monday - Friday; 8:00am - 4:30pm CST
Telework
: Not Available
Virtual:
This is not a virtual position.
Functional Statement #
: 000000
Relocation/Recruitment Incentives
: Not Authorized
Permanent Change of Station (PCS):
Not Authorized
Fi
nancial Disclosure Report:
Not required
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