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Implementation Analyst

3 months ago

Chicago, United States HirexHire Full time

ABOUT US

HirexHire (pronounced hire by hire) is a Chicago-based recruiting and talent consultancy that integrates with companies short-term to provide long-term talent solutions. We take a seat in our client's everyday operations to understand their people's goals, gaps, and challenges. We then develop and implement the processes and technologies to execute a sustainable and scalable talent plan.

We partner with companies expecting or experiencing high growth who need to hire at scale or fill a critical role rapidly. Our clients are not looking for quick-fix placements but are thoughtfully building a hiring strategy to scale their businesses.

OUR CLIENT

Location: Chicago, IL HQ

Industry: Healthcare Technology (SaaS)

Company Size: 50+

What They Do: Our client is a cloud-based software platform and patient engagement technology that automates the collection of patient reported outcomes. It also offers procedure-specific education modules to help prepare patients for treatments and proactively monitors their recovery.

Contact HirexHire for more client information

THE ROLE

The Implementation Analyst is a critical member of our client's team, focusing on customers and ensuring that they get the most out of our client's product, network, and services. The purpose of an analyst is to lead the company's customer-facing product implementations as well as support internal organizational initiatives. This role is responsible for the direction, coordination, and completion of all implementations while remaining aligned with overarching goals and priorities.

WHAT YOU WILL DO

  • Support the successful implementation of customers from sales through Customer Success hand-off while continuously improving the efficiency and quality of the information provided through the implementation workflows. This individual will be measured on how quickly they can move a client through the stages of implementation to first value, as defined by an initial patient enrollment.
  • Lead smaller customer implementations and support large business customer implementations by owning tasks such as platform build and leading tasks such as requirements gathering or end user training with the support of the Director of Implementation or more senior team members.
  • Drive the successful and timely completion of tasks to achieve customer organizational goals, including the identification and mitigation of risks and issues which may impact the project and the timeline, while escalating issues to Director of Implementation when necessary.
  • Communicate effectively and build strong peer-to-peer relationships with project stakeholders, both internally and externally through both verbal and written communications.
  • Assist Director of Implementation with process and training documentation and streamlining the Implementation process.
  • Maintain and regularly update the CRM with client notes, new users, and any other relevant information to assist the Customer Success team.

WHAT YOU WILL NEED

  • 2 years of experience implementing projects using a standard project management methodology, ideally within a customer success team.
  • Strong work ethic with a willingness to take the initiative and handle tasks across multiple projects simultaneously
  • Excellent organizational and communication skills
  • Ability to prioritize tasks, regularly communicate progress, and meet established deadlines
  • Ability to manage day to day tasks, but also see the bigger picture of the account
  • Collaborative mindset to effectively work across internal teams across PatientIQ
  • Ability to travel at least 25% annually
  • Proficient in all Microsoft Office Suite products (Word, Excel, PowerPoint)

NICE TO HAVES

  • Experience working at a growth-stage company, either in health-tech or SaaS
  • Experience with a CRM and other tools for tracking customer communication, knowledge management and support tickets
  • Healthcare experience, especially experience working with integrating Electronic Health Records

WHAT OUR CLIENT OFFERS YOU

Our client was recently selected as one of the top 50 "Best Small Companies to Work For in Chicago" and they pride themselves on their team culture and shared passion for working together to solve meaningful problems in health care to improve patient lives. Check out a few of their benefits below:

  • Great Benefits - top-notch health, dental and vision insurance. Additional perks available including 401K.
  • They are Mission Driven - our client's team is motivated to solve complex problems, drive medicine forward, and ultimately improve patient outcomes.
  • True Idea Meritocracy - great ideas win out. They encourage all team members to challenge the status quo because their mission demands this.
  • Flexible Time Off - they trust you to take the time you need when you feel it is appropriate, given your workload and responsibilities. No need to track it or save up.
  • World-Class Team - they're at the top of our industry because of our employees. They're the best investment they can make, and they never forget that.
  • Fast Growing - they are building the largest platform for healthcare providers, industry partners, researchers, and others to collaborate on the mission to improve patient outcomes.