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Director of Event Services | St. Charles Convention Center
2 months ago
Overview
The Director of Event Services will oversee the Events and Box Office. This individual will control & monitor the customer service aspect of the facility operations by planning, monitoring. directing. delegating, controlling and managing the event coordination, media services, crowd control; performs related responsibilites as required.
This role will pay a salary of $90,000 to $98,000 plus bonus
Benefits for FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).
This position will remain open until November 1, 2024
Responsibilities
- Assume management responsibility for all services and activities of the Events Division including the planning and directing of all facility events.
- Manage and participate in the development and implementation of goals, objectives, policies, and priorities of all event services and activities.
- Monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures; assess and monitor workload, administrative and support systems, and internal reporting relationships; identify opportunities for improvement and review with the facility manager; implement improvements.
- Select, train, motivate and evaluate all event services personnel; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
- Participate in the development and administration of the annual budget; assist in preparation of estimated revenues for facility budget; forecast of additional funds needed for staffing, equipment, materials, and supplies; direct the monitoring of and approve expenditures; direct and implement adjustments as necessary.
- Prepare and present staff reports and other related correspondence.
- Respond to and resolve difficult and sensitive inquiries and complaints.
- Maintains facility’s reputation for service.
- Make immediate decisions and communicate with users of the facility in emergency situations.
- Maintain open communication between tenants, contractors, employees and public, by providing technical facility information and establishing an effective rapport.
- Plan, organize, and assign all day-to-day work assignments for event managers and event services department personnel.
- Review and recommend day-to-day operational policies and procedures for the department.
- Conduct planning, staff, and operational meetings as required insuring smooth coordination of activities.
- Meet with user groups to determine user needs and to explain facility capabilities and policies.
- Prepare, confirm, and issue service orders for users.
- Research, review, and recommend equipment, materials, and supplies required in providing event services and planning.
- Take part in reviewing and approving final billing to users prior to release of invoice.
- Assist in preparation of estimated revenues for facility budget.
- Assist in the implementation of all center ticketing and box office policies.
- Work with Media Services Manager to forecast and track media services revenue and profit margins. Maximize in-house media services utilization, and maintain the highest quality of these services.
Qualifications
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- Minimum of 5-7years’ experience at a supervisory level with a major convention or multi-purpose facility or equivalent position.
- College degree preferred. Emphasis in business, event management, management or related fields preferred. Additional years of experience may serve as substitute for education.
- Ability to work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended number of days.
- Experience in Event Management Software such as Momentus Software, CC Breeze, Social Tables as well as CAD.
- Graduate of Venue Management @IAVM preferred.
- Proficient with Microsoft Office products.
- CMP, CVE or CVP preferred.
