Technology Services Lead

3 weeks ago

Plano, United States Bank of America Full time
Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us

Job Description:
This job is responsible for managing the day-to-day activities and functions for the assigned team. Key responsibilities include delegating work to team members, supervising work processes, providing informal leadership of sub teams or technology silos, managing on call and support schedules, and providing leadership, mentorship, and direction to team members. Job expectations include solving complex technical and analytical issues and effectively communicating results to senior management and Line of Business partners.

Responsibilities:
  • Manages and prioritizes multiple tasks and assignments for the team including tracking tasks and tickets in system(s) of record, ensuring enterprise service level agreements are met, and participating in defect, incident, problem, and change review meetings and release activities
  • Provides point of escalation for team members, peers, and partner teams, and shares the leadership Point of Contact for triage of high priority incidents or consulting engagements
  • Performs all responsibilities of team members from applicable teams
  • Works with appropriate teams to ensure alerts, monitoring, dashboards, and processes are established appropriately for new projects and initiatives
  • Participates and helps with resource interviews and onboarding processes
  • Performs access reviews, conducts compliance activities, and serves as a delegate for administrative processes
  • Creates the on call rotation schedule and ensures support for off hours, weekends, and release windows

Skills:
  • Collaboration
  • Influence
  • Production Support
  • Risk Management
  • Solution Design
  • Analytical Thinking
  • Architecture
  • Innovative Thinking
  • Result Orientation
  • Stakeholder Management
  • Adaptability
  • Automation
  • DevOps Practices
  • Project Management
  • Solution Delivery Process

Position Summary

This is Technical Service lead role for managing multi-tenant shared Enterprise Hadoop production platform operations which has close to 200 applications and 14 different clusters. This Role requires niche skill set of Hadoop Administration to monitor and manage the cluster. Technical Service Lead is responsible for the cluster availability to perform BAU operations by application tenants and user analytics. The resource has to coordinate effectively with all the support groups, Vendor and user base to ensure prompt evaluation of a situation, and efficient resolution in a production environment.
This role is also responsible for the resiliency and ensure to conduct the Disaster recovery exercises on timely manner facilitating the resources required by the shared tenants. Identify the areas of automation for the team and keep track of the implementation.

Required Qualifications:
  • 10+ years in technology experience.
  • Hadoop System Administration skills with at least 8+ years of experience of handling Cloudera distribution of Hadoop or Horton works.
  • Experience on evaluating the Proof of Concept on new Hadoop tools and related technologies. Formulate and design systems scope and objectives for applications and the development of information technology projects.
  • Extensive experience in big data tools: Hadoop, Hive, Impala and Spark.
  • Proficiency in Scala, Python, SQL, and PySpark. Strong experience and triaging skills on the hive, Spark data analysis & Impala.
  • Experience with stream-processing systems: Kafka, Spark-Streaming, etc.
  • Experience on configuring high availability of the Cloudera Hadoop services to achieve never down situation on Hadoop components.
  • Good understanding of Operating System (OS) concepts, process management, capacity planning and resource scheduling.
  • Basics of Infrastructure networking, Memory, Racks and storage to help building the clusters for new client onboarding.
  • Proficiency in managing and communicating data warehouse plans to internal clients.
  • Great knowledge on Resiliency management for data and metadata on the Hadoop cluster via tools like Back-up & Disaster Recovery (BDR) & any other real time replication mechanism.
  • Experience with building processes supporting data transformation, data structures, metadata, dependency, and workload management.
  • Strong analytic skills related to working with structured & unstructured dataset. A successful history of manipulating, processing, and extracting value from large, disconnected datasets.
  • Team Leadership: Lead and mentor a team of Operational engineers. Coordinate with other teams to manage and prioritize projects. Drive strategy, roadmap, and execution of key data engineering initiatives.
  • Stakeholder Management: Collaborate with stakeholders across the organization to understand their data needs and deliver solution.

Primary Skill : Cloudera Hadoop Administration

Desired Skills

  • Self-Motivated; ability to multi-task efficiently.
  • Strong communication skills, backed up with strong skills on data lake concepts.
  • Ability to handle production triages coordinating with all the required parties like support groups, users, vendor etc.
  • Must have idea on change management routines to implement solutions calculating the risks.
  • Strong SQL skills on any RDBMS like Oracle, Teradata, MySQL
  • Job Scheduling tools : Autosys.
  • Business Intelligence (BI) tools : Tableau, Statistical Analysis System (SAS)

Minimum Education Requirement: Bachelor's degree in related field.

Shift:
1st shift (United States of America)

Hours Per Week:
40

  • Technology Services Lead

    4 weeks ago

    Plano, Texas, United States Bank of America Full time

    Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our...

  • Delivery Lead

    2 weeks ago

    Plano, United States The Bank of America Corporation Full time

    At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders Technology, Delivery, Lead, Project Management, Banking, Business Services

  • Technology Support Lead

    1 month ago

    Plano, United States JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Join our dynamic team to innovate and refine technology operations, impacting the core of our business services. As a Technology Support Lead in our Consumer and Community Banking team, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking in the...

  • Delivery Lead

    1 week ago

    Plano, United States Hispanic Technology Executive Council Full time

    At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates...

  • Technology Support Lead

    3 days ago

    Plano, United States JPMorgan Chase Bank, N.A. Full time

    Join our dynamic team to innovate and refine technology operations, impacting the core of our business services. As a Technology Support Lead - SAS Administrator on our Corporate Technology - Risk SAS America team, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical...

  • Technology Support Lead

    1 week ago

    Plano, United States JPMorgan Chase Full time

    Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.As a Technology Support Lead - SAS Administrator on our Corporate Technology - Risk SAS America team, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking...

  • Customer Service Manager

    4 weeks ago

    Plano, United States Luminator Technology Group Full time

    Are you a seasoned Customer Service professional ready to take the next step in your career? We're seeking a dynamic and experienced Customer Service Manager to lead our dedicated team in providing exceptional support and satisfaction to our valued customers.About the Role:As the Customer Service Manager, you will be responsible for leading and overseeing...

  • Customer Service Manager

    4 weeks ago

    Plano, United States Luminator Technology Group Full time

    Are you a seasoned Customer Service professional ready to take the next step in your career? We're seeking a dynamic and experienced Customer Service Manager to lead our dedicated team in providing exceptional support and satisfaction to our valued customers.About the Role:As the Customer Service Manager, you will be responsible for leading and overseeing...

  • AWS Pyspark Lead

    2 weeks ago

    Plano, Texas, United States Cognizant Technology Solutions Full time

    We are Cognizant Artificial IntelligenceDigital technologies, including analytics and AI, give companies a once-in-a-generation opportunity to perform orders of magnitude better than ever before. But clients need new business models built from analyzing customers and business operations at every angle to really understand them.With the power to apply...

  • Regional Manager of Field Service

    3 days ago

    Plano, United States Luminator Technology Group Full time

    Job DescriptionJob DescriptionAre you a dynamic leader with a passion for excellence in field service management? Do you thrive in a fast-paced, innovative environment? If so, we want you to join our team as a Regional Manager of Field Service! About Us:At Luminator Technology Group, we are committed to delivering top-notch service and innovative solutions...

  • Regional Manager of Field Service

    2 days ago

    Plano, United States Luminator Technology Group Full time

    Job DescriptionJob DescriptionAre you a dynamic leader with a passion for excellence in field service management? Do you thrive in a fast-paced, innovative environment? If so, we want you to join our team as a Regional Manager of Field Service! About Us:At Luminator Technology Group, we are committed to delivering top-notch service and innovative solutions...

  • Java Application Lead

    4 days ago

    Plano, Texas, United States Cognizant Technology Solutions Full time

    Cognizant's Digital Engineering practice is seeking a highly qualified Java Application Lead with experience developing and building high-performing, scalable, enterprise applications. You will be part of a digital software team that works on high-demand applications. Our engineers have a passion for high-quality, reliable and maintainable code. You will...

  • Delivery Lead

    1 month ago

    Plano, United States SkillStorm Commercial Services LLC Full time

    * Delivery Lead **Delivery Lead** SkillStorm is seeking a Delivery Lead for our client in Plano, TX. Candidates must be able to work on SkillStorm's W2; not a C2C position. EOE, including disability/vets. **Job Description:** * The Delivery Lead is responsible for technology deliverables and integration points. They must be strong at anticipating and...

  • Customer Service Coordinator

    3 days ago

    Plano, United States Luminator Technology Group Full time

    Job DescriptionJob DescriptionDepartment:  Lighting & SignageJob Status: Full-timeFLSA Status:   Non-Exempt  Reports To:  Program ManagerDivision:  AerospaceAmount of Travel Required: 0% Work Schedule:   M-F Positions Supervised: 0Luminator Technology Group is a global leader in technology solutions that increase intelligence, safety, and...

  • Compliance - Technology Operational Risk Management Lead - Vice President

    1 week ago

    Plano, United States JPMorgan Chase & Co. Full time

    Understand the key processes and controls performed within Consumer and Community Banking Technology Perform independent assessment of Cybersecurity risks on Consumer and Community Banking Technology through CCORs monitoring program. Manage identifi Technology, Risk, Vice President, Lead, Management, Compliance

  • Technology Recruiter

    3 days ago

    Plano, United States Fisher Investments Full time

    Are you passionate about helping people find their perfect career fit? Are you looking to dive into a new role, set the bar high, and make it your own? Are you craving a career opportunity with a growing company and not just another job? Hiring top talent is important to our success, and we are looking for an accomplished Technical Recruiter to find and...

  • Technology Recruiter

    5 days ago

    Plano, United States Fisher Investments Full time

    Job DescriptionAre you passionate about helping people find their perfect career fit? Are you looking to dive into a new role, set the bar high, and make it your own? Are you craving a career opportunity with a growing company and not just another job? Hiring top talent is important to our success, and we are looking for an accomplished Technical Recruiter...

  • Vice President, Information Technology

    4 days ago

    Plano, Texas, United States teamworkonline Full time

    Overview: The VP, Information Technology is responsible for the design, development and implementation of organizational information systems, software applications, and IT support and infrastructure systems. Duties:Develop and manage technological infrastructure, including organizational information systems, IT support, software applications, etc.Daily...

  • Marketing Technology Solutions Architect

    1 week ago

    Plano, United States Tata Consultancy Services Full time

    ·Intensive knowledge in Adobe Experience Cloud or Google Marketing Platform or Salesforce Marketing Cloud. ·Website development & testing 10+ Years Extensive solutions architecture work to deliver business/external facing Applications. Create and/or modify Jira stories based on functional and non-functional needs. This will be done in conjunction...

  • Technology Operations Specialist II

    2 weeks ago

    Plano, Texas, United States Bank of America Full time

    Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our...