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Assistant Director of Rooms
2 months ago
Located in the downtown area of historic, Springfield, Illinois, the President Abraham Lincoln Springfield, a DoubleTree by Hilton, is looking for an energetic Assistant Director of Rooms
Boasting 310 guest rooms, 14,000 square feet of meeting space, an indoor pool, and multiple dining options, this hotel is the premiere full-service hotel in Springfield The Assistant Director of Rooms for this corporate managed DoubleTree hotel will oversee the entire housekeeping team and report to the Director of Rooms. The ideal candidate for this key leadership position will be a hands-on leader with a strong attention to detail and 2-3 years housekeeping management experience.
For more information, please visit:
- President Abraham Lincoln Springfield DoubleTree Hotel (hilton.com)
- President Abraham Lincoln Springfield - a Doubletree by Hilton Hotel | Facebook
The Assistant Director of Rooms with a primary focus on Housekeeping is responsible for overseeing and managing the daily operations of the Housekeeping and Rooms departments. This role ensures the highest standards of cleanliness, guest service, and operational efficiency. The Assistant Director of Rooms will work closely with the Director of Rooms to develop and implement strategies that enhance guest satisfaction and improve Housekeeping and Rooms operations processes.
An Assistant Director of Rooms is responsible for directing and administering the operations of key guest contact departments in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
- Direct and administer Housekeeping operations to include, but not limited to daily operations, guest service standards and initiative, product quality, inventory management and cost controls, merchandising and marketing, systems use management, budgeting and forecasting, department management and meeting participation and facilitation
- Lead the housekeeping and laundry teams, the lobby and public areas staff, and the bell/valet team members, serving as a key member of the Rooms leadership team
- Assists in overseeing key guest contact departments and their department heads, managers and team members and provides instruction to department managers.
- Oversees Housekeeping and Rooms related systems that directly impact the guest, to ensure proper procedures are in place and followed which allow for an outstanding guest experience.
- Respond to guest inquiries and requests and resolve guest issues and concerns in a timely, friendly and efficient manner
- Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
- Monitor and assess service and satisfaction trends and evaluate and address, systems and procedures to make improvements accordingly
- Recruit, interview and train team members
#LI-JG1Requirements
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all
Source: Hospitality Online
