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Orthodontic Treatment Coordinator

1 month ago

Columbus, United States Franklin Dental & Braces - a Benevis company Full time
Overview:
Franklin Dental & Braces

Position: Orthodontic Treatment Coordinator - FT

Schedule: Tue,Wed,Thur and Half days on Fridays w/ Occasional Saturdays

Work for a company that is truly making the world a happier place, one smile at a time At Benevis, we create over a million smiles a year in the communities we serve and believe that every person deserves access to quality, affordable dental care. This mission drives everything we do. With over 3000 employees in offices across the country from clinical to support staff - we are united in our mission to create happy, healthy smiles through providing high quality dental care in a fun, compassionate environment. Are you ready to join us in creating our next million smiles? We have JUST the opportunity for you.

We are actively seeking an Treatment Coordinator to join our team. Support our mission to providing excellent dental care in the community and help us create more smiles and memorable experiences. Join a team that believes in teamwork and truly cares about their patients. Find your opportunity to make an impact:
Get out into your community -- participate in local events including school screenings, presentations and any opportunity to promote a positive image of us
Participate in morning huddles (hey, even ask to run one), let your peers know how much you appreciate them, highlight great examples of customer focus, collaboration etc.
Love working with kids (they make up 70% or more of our patient base)
Responsibilities:
Responsibilities:
Ensures the team delivers quality and compassionate dental care to every patient
Direct supervisor for assigned team with the ability to professionally coach, develop, and deliver disciplinary actions as needed to manage performance
Achieves team performance targets
Responsible for the operational readiness, appearance and presentation of the team / workspace
Responsible for spending time with patients seeking Orthodontic care and answer questions related to planned treatment and corresponding fees
Responsible for ensuring the patients leave well informed, with all their questions answered about treatment and related insurance coverage, including patient
Ensures the patients receive a great experience
Serves as the financial and insurance benefit expert to obtain a high percentage of treatment acceptance from our patients.
Presents Orthodontic treatment plans and gives estimates of treatment costs in an effective manner
Educates and discusses the Orthodontist's treatment plan after diagnosed and reviewed by the clinical staff with the patient
Collections tracking and monitoring, and any required patient follow-up
Explains, promotes, and adheres to company payment policies and procedures
Obtains high treatment acceptance by explaining cost of treatment, insurance coverage, and finance options
Solicits referrals from patients post treatment while at the same time tracking satisfaction with work provided
Other duties, as they would benefit the support of the Orthodontist
Responsible for Orthodontic compliance
Contact patients/guarantors the day prior or the day of the appointment regarding fees due and to confirm the appointment
Administers contract and patient dismal process
Perform to the highest integrity by adhering to all government regulations, company standards, and company compliance programs
Adheres to company guidelines as it relates to payroll and other human resource functions for assigned team
Qualifications:
Requirements:
Orthodontic or Dental Assistant Certification
At least 1 year of experience in Orthodontic Assisting Preferred
Orthodontic Treatment Coordinator experience Preferred
Minimum of 3+ years of customer experience preferred
Willing to travel in territory assigned to team
High focus on customer service and satisfaction
Must love working with children
Compassion and high level of service for our patients, parents and staff
Integrity, always doing the right thing
Dependable, reliable to be at work when scheduled
Attention to detail
Able to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines
Professional manner and appearance at all times

We Offer:
Competitive compensation
Comprehensive Benefits Package: Medical, Dental, Vision, 401K with match, flexible spending accounts, paid time off, company holidays and much more

We value teamwork, mutual respect and cooperation. We do not practice unlawful discrimination, including harassment or tolerate it in our workplace. What do we mean by discrimination? We mean that we do not discriminate on the basis of race, color, creed, religion, sex, national origin, age, citizenship, disability, sexual orientation or any other characteristic protected by federal, state, or local law.

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