Operations Manager

3 weeks ago

San Antonio, United States Hyatt Vacation Club at Wild Oak Ranch Full time

This is a non-exempt position and will be paid on an hourly basis with overtime paid in accordance with state and federal law.Job Summary

Responsible for assisting in successfully executing all operations in the hotel Operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff.  Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.  Ensures that standards and procedures are being followed.  Leads specific team while assisting with meeting or exceeding property goals.Candidate Profile 

Education and Experience

  • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

    OR

    • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.Core Work Activities

      Leading Operations Team

    • Ensures that goals are being translated to the team as they relate to guest tracking and productivity.
  • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths. Ensures that the team has the capabilities to meet expectations. Leads by example demonstrating self-confidence, energy and enthusiasm. Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

Managing Property Operations Function(s)

Follows property specific second effort and recovery plan. Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters. Takes proactive approaches when dealing with employee concerns. Extends professionalism and courtesy to employees at all times. Communicates/updates all goals and results with employees. Meets semiannually with staff on a one-to-one basis. Assists/teaches the team scheduling against guest and hours/occupied room goals. Performs hourly job functions as needed.

Managing and Monitoring Activities that Affect the Guest Experience

Provides excellent customer service by being readily available/approachable for all guests. Takes proactive approaches when dealing with guest concerns. Extends professionalism and courtesy to guests at all times. Responds timely to customer service department request. Ensures all team members meet or exceed all hospitality requirements.

Managing Profitability

Assists in performing required annual Quality audit with GM & RD. Ensures a viable key control program is in place. Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Conducting Human Resources Activities

Interviews and assists in making hiring decisions. Receives hiring recommendations from team supervisors. Ensures orientations for new team members are thorough and completed in a timely fashion. Management Competencies

Leadership

Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.  Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding.. Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions. Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members. Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required. Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.

Building Relationships

Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.  Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards. Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit. Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others. Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges. Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges Detail Orientation - The ability to attend to and verify the accuracy and completeness of details in work activities.  This includes focusing on the small details of work activities and taking the necessary time to ensure that all the details of completed work are correct and of high quality.  General Hotel Operations - Knowledge of the operating principles and practices of all brand/hotel-specific functions to support successful operations of the overall property (e.g., Engineering/Maintenance, Event Management, Finance and Accounting, Human Resources, Legal/Contracting, Food and Beverage, Guest Services/Front Desk, Sales & Marketing, Security/Loss Prevention, Retail/Gift Shops, Spa, and Recreation/Health Club). Basic Competencies - Fundamental competencies required for accomplishing basic work activities. Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues. Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences. Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents. Writing - Communicates effectively in writing as appropriate for the needs of the audience.Li Mm1

Source: Hospitality Online

  • (Sfo) General Manager, Aircraft Fueling

    3 weeks ago

    San Francisco, United States OPERATIONS - Operations Full time

    **_At United Ground Express, we are proud to support airline customers and flights at many airports across the US. The services we provide include customer check-in, baggage handling and servicing of the aircraft on the ground in preparation for the next flight. We assist customers from the moment they arrive at an airport through departure to their next...

  • Operations Manager

    3 weeks ago

    San Antonio, United States Insight Global Full time

    Must Haves:· Bachelor's degree in applied science· industry management experience (laboratory operations, biomedical operations)· experience supporting or working in a regulated environment (clean room or aseptic environment)· Willing to travel (requirements: report to all facilities 1x/quarter)Plusses:· LEAN and/or Six Sigma Cert· Certified Laboratory...

  • Operations Manager

    4 weeks ago

    San Antonio, United States Insight Global Full time

    Must Haves:· Bachelor's degree in applied science· industry management experience (laboratory operations, biomedical operations)· experience supporting or working in a regulated environment (clean room or aseptic environment)· Willing to travel (requirements: report to all facilities 1x/quarter)Plusses:· LEAN and/or Six Sigma Cert· Certified Laboratory...

  • Operations Manager

    3 weeks ago

    San Antonio, United States Insight Global Full time

    Must Haves:· Bachelor's degree in applied science· industry management experience (laboratory operations, biomedical operations)· experience supporting or working in a regulated environment (clean room or aseptic environment)· Willing to travel (requirements: report to all facilities 1x/quarter)Plusses:· LEAN and/or Six Sigma Cert· Certified Laboratory...

  • Operations Manager

    4 weeks ago

    San Antonio, United States Insight Global Full time

    Must Haves:· Bachelor's degree in applied science· industry management experience (laboratory operations, biomedical operations)· experience supporting or working in a regulated environment (clean room or aseptic environment)· Willing to travel (requirements: report to all facilities 1x/quarter)Plusses:· LEAN and/or Six Sigma Cert· Certified Laboratory...

  • Operations Manager

    4 weeks ago

    San Antonio, United States Insight Global Full time

    Must Haves:· Bachelor's degree in applied science· industry management experience (laboratory operations, biomedical operations)· experience supporting or working in a regulated environment (clean room or aseptic environment)· Willing to travel (requirements: report to all facilities 1x/quarter)Plusses:· LEAN and/or Six Sigma Cert· Certified Laboratory...

  • Operations Manager

    2 months ago

    San Antonio, United States EcoCare Full time

    Job DescriptionJob DescriptionBenefits/PerksCompetitive CompensationPaid Time OffCareer Growth Opportunities401(k)401(k) matchingDental insuranceHealth insuranceVision insuranceOn-the-job trainingJob SummaryWe are seeking an experienced Operations Manager to join our team. In this role, you will join an experienced team dedicated to providing services to our...

  • Operations Manager

    3 weeks ago

    San Antonio, United States EcoCare Full time

    Job DescriptionJob DescriptionBenefits/PerksCompetitive CompensationPaid Time OffCareer Growth Opportunities401(k)401(k) matchingDental insuranceHealth insuranceVision insuranceOn-the-job trainingJob SummaryWe are seeking an experienced Operations Manager to join our team. In this role, you will join an experienced team dedicated to providing services to our...

  • Operations Manager

    4 weeks ago

    San Antonio, United States OneTouch Direct Full time

    Job DescriptionJob DescriptionReporting to the Call Center Director, the Shift Manager will be responsible for overall operational execution and management of staff, for achieving targeted KPIs and profitability metrics, and for providing leadership for up to 300 staff members during their shift. Additional responsibilities include employee selection,...

  • Operations Manager

    4 weeks ago

    San Antonio, United States Balcones Recycling Full time

    Job DescriptionJob DescriptionThis position will work out of our San Antonio, TX location at 6006 Freeport Road, San Antonio, Texas, 78724POSITION DESCRIPTION The primary focus of the position is to perform all duties associated with maintaining a safe and productive work environment for the recycling operation and involves regular communication with all...

  • Operations Manager

    5 days ago

    San Antonio, Texas, United States Balcones Recycling Full time

    Job DescriptionJob DescriptionThis position will work out of our San Antonio, TX location at 6006 Freeport Road, San Antonio, Texas, 78724POSITION DESCRIPTION The primary focus of the position is to perform all duties associated with maintaining a safe and productive work environment for the recycling operation and involves regular communication with all...

  • Operations Manager

    2 months ago

    San Antonio, United States EcoCare Full time

    Benefits: 401(k) 401(k) matching Bonus based on performance Competitive salary Dental insurance Health insurance Paid time off Training & development Vision insurance Benefits/PerksCompetitive CompensationPaid Time OffCareer Growth Opportunities401(k)401(k) matchingDental insuranceHealth insuranceVision...

  • Operations Manager

    2 months ago

    San Antonio, United States EcoCare Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingBonus based on performanceCompetitive salaryDental insuranceHealth insurancePaid time offTraining & developmentVision insuranceBenefits/PerksCompetitive CompensationPaid Time OffCareer Growth Opportunities401(k)401(k) matchingDental insuranceHealth insuranceVision insuranceOn-the-job trainingJob...

  • Operations Manager

    3 weeks ago

    San Antonio, United States EcoCare Full time

    Benefits: 401(k) 401(k) matching Bonus based on performance Competitive salary Dental insurance Health insurance Paid time off Training & development Vision insurance Benefits/PerksCompetitive CompensationPaid Time OffCareer Growth Opportunities401(k)401(k) matchingDental insuranceHealth insuranceVision...

  • Operations Manager

    3 weeks ago

    San Antonio, United States EcoCare Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingBonus based on performanceCompetitive salaryDental insuranceHealth insurancePaid time offTraining & developmentVision insuranceBenefits/PerksCompetitive CompensationPaid Time OffCareer Growth Opportunities401(k)401(k) matchingDental insuranceHealth insuranceVision insuranceOn-the-job trainingJob...

  • Operations Manager

    3 days ago

    San Antonio, United States Goodwin Recruiting Full time

    To Apply for this Job Click HereAre you a dynamic Operations Manager with a proven track record in the alcoholic beverage industry? A leading retailer is seeking an enthusiastic leader who excels in team leadership and is passionate about people, culture, and communication. If you thrive in a fast-paced environment and enjoy driving success through strong...

  • Operations Manager

    1 month ago

    San Antonio, United States Alamo Management Group Full time

    Job DescriptionJob DescriptionAs the Operations Manager of Alamo Management Group, you will play a pivotal role in driving operational excellence, efficiency, and growth across all aspects of our business. Reporting directly to the CEO, you will be responsible for overseeing the day-to-day operations while aligning operational strategies with the...

  • Operations Manager

    3 weeks ago

    San Antonio, United States Hyatt Vacation Club at Wild Oak Ranch Full time

    This is a non-exempt position and will be paid on an hourly basis with overtime paid in accordance with state and federal law.Job SummaryResponsible for assisting in successfully executing all operations in the hotel Operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and...

  • Operations Manager

    3 weeks ago

    San Antonio, Texas, United States Hyatt Vacation Club at Wild Oak Ranch Full time

    This is a non-exempt position and will be paid on an hourly basis with overtime paid in accordance with state and federal law.Job SummaryResponsible for assisting in successfully executing all operations in the hotel Operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and...

  • Operations Manager

    2 months ago

    San Antonio, United States GHW Global Full time

    My client is a leading civil contractor specializing in heavy highway construction projects. With a strong reputation for excellence and a commitment to delivering high-quality infrastructure solutions, we are dedicated to shaping the future of transportation in Texas.Job Overview: As the Operations Manager for the San Antonio division, you will play a...