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Principal SAP Functional Analyst, Warranty/Service Management

4 months ago

Boston, United States Symbotic Full time
Who we are

With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system - reinventing warehouse automation for increased efficiency, speed and flexibility.

What we need

We are looking for an experienced Principal SAP Service / Warranty Management Functional Analyst to join our Information Technology team. You will be responsible for the analysis, design, configuration, implementation, and support of SAP S/4HANA application processes and enhancements to meet end user needs. Your extensive experience will support us in our implementation of large-scale SAP transformations and deployment.

What we do

Are you ready to drive the change? Symbotic is embarking on an SAP S/4HANA journey with a greenfield implementation project in the private cloud. Our team will bridge the technical and business functions, as well as be accountable for driving and configuring SAP functional areas for key business functions and the overall planning, execution, and success of the SAP initiative across the entire company.

What you'll do
  • Identify & document business requirements, as well as map them to SAP to design the future state solution.
  • Configure and prototype business solutions based on blueprint / business process definitions.
  • Assist with testing activities such as, but not limited to, creating test scenarios, cases, and scripts, as well as executing unit testing, integration testing, and user acceptance testing.
  • Develop a strong understanding of all system functions within the SAP/S4HANA modules, such as Service/Warranty Management, to effectively support and improve the ongoing architecture.
  • Plan, organize, document, coordinate, and schedule work in the development of assigned tasks. May lead or supervise the assignments of other team members.
  • Assist with training activities and post implementation support.
  • Stay abreast of current and future business policies, procedures, and workflows within the Business Unit that is supported.
  • Develop and maintain financial process SOP's.


What you'll need
  • Bachelor's Degree in Computer Science or a related field.
  • 15+ years of ERP implementation experience as a SAP Service/Warranty Functional lead analyst with cross-functional experience in MM, SD, PS, and FICO.
  • 7+ years of SAP end-to-end implementation experience in SD or MM modules as a functional lead analyst.
  • Minimum of 5 full life cycle implementations of SAP Warranty Claim Processing Process.
  • Minimum of 2 full life cycle implementations of SAP S/4HANA.
  • Experience leading end-to-end SAP implementation projects.
  • Experience working with Quality Teams, Sales Teams, Warehouse Teams, Logistics Teams, and Supply Chain teams in a fast-paced technology company.
  • SAP S/4 HANA certification is preferred.
  • Experience with a project-oriented organization would be a plus.
  • Experience with detailed requirements gathering and strong business process design skills.
  • Significant experience with unit testing, integration testing, user training, and user acceptance testing along with post-production support.
  • Ability to manage high-pressure situations and build trust with customers and stakeholders.
  • Ability to prioritize multiple simultaneous issues and tasks.
  • Outstanding time management skills and attention to detail
  • Capability to work independently and take initiative with minimal supervision.
  • Excellent verbal and written communication, active listening, and interpersonal skills.
  • Experience working with Agile Scrum methodology.


#LI-AH1

#LI-Hybrid

About Symbotic

Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world's largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit .

We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work - for you and the world. That's why we're proud to be an equal opportunity employer.

We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.