Accounts Receivable Representative

4 weeks ago

Louisville, United States GE Appliances Remote Work Freelance Full time

At GE Appliances, a Haier company, we come together to make "good things, for life." As the fastest-growing appliance company in the U.S., we're powered by creators, thinkers and makers who believe that anything is possible and that there's always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.

The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities.

Interested in joining us on our journey?

As a GE Appliances Accounts Receivable Representative, you'll work with customers regarding timely payment to minimize past due receivables. In addition, you will collaborate with customers, the sales department, distribution, operations, and other teams to identify and resolve issues preventing payment. This is a fast-paced role with the opportunity to grow within our Finance Organization.

Position

Accounts Receivable Representative

Location

USA, Louisville, KY

How You'll Create Possibilities

What will you do? The chosen candidate for this position

  • Works with customers regarding timely payment to minimize past due receivables.
  • Collaborates with customers, the sales department, distribution, operations, and other teams to identify and resolve issues preventing payment.
  • Determines next steps in the collection process when faced with a challenging situation, including but not limited to internal escalation.
  • Develops and sustains cooperative relationships with internal and external customers and stakeholders through email and phone communication.
  • Utilizes MS Excel and Access for customer account research, statement creation, and account reconciliation.
  • Utilizes customer or 3rd party web portals for research and resolution of past due invoices and deductions.
  • Researches unapplied cash and credits; reconciles with customer invoices or deductions.
  • Understands customer billing requirements and follows process accordingly to ensure timely and accurate payments.
  • Works with various departments to resolve customer disputes as well as underlying root cause issues.
  • Reviews and releases orders adhering to established company policies and procedures. Engages Risk and Sales teams when orders exceed allowed limits.

What You'll Bring to Our Team

What will you need? The ideal candidate for this position has the following Knowledge, Skills, & Abilities:

  • Acts as an established and productive individual contributor with moderate supervision from management.
  • Problems faced are typically of a routine nature but may at times require an elevated ability to interpret or deviate from standard procedures.
  • Has the ability to make minor adjustments to working methods.
  • Can communicate information that requires explanation or interpretation.
  • Requires basic job knowledge of systems and procedures obtained through prior work experience or education.
  • Typically requires a minimum of 3 years of experience. May require vocational or technical education in addition to prior work experience.

Preferred Knowledge, Skills, & Abilities:

  • Bachelor's degree in a related field.
  • Bilingual, specifically in Spanish.
  • Previous Accounts Receivable and/or Customer Service experience.
  • Proficiency in MS Access as well as Excel.

The starting salary for this position is non-negotiable at $19.25/hour

Our Culture

At GE Appliances, creativity meets passion and conversations lead to exceptional outcomes and experiences. We respect and value the unique backgrounds and experiences that everyone brings to GE Appliances. We believe a diverse workplace, where everyone is included and people can be their true and authentic selves, fosters creativity and innovation. We know our differences are our greatest strength. The very best innovations across every function of a company come from diverse teams. Our commitment to ensuring a safe and inclusive workplace where everyone is valued allows employees to perform at their best, every day. Diversity at GE Appliances helps us achieve zero distance to our owners, innovate smartly and connect to the communities and customers we serve. We encourage and support the ideas, aspirations, and the wellbeing of everyone - our employees and our communities

GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.

GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S

If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to (see below)

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