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Guest Attendant

3 months ago

Gastonia, United States WoodSpring Suites Charlotte Gastonia Full time

Positive. Professional. Problem-solver.

This is a highly visible, customer service role at Woodspring Suites Gastonia. More often than not, you will be the face of the property and the first point of contact for our guests. Responsible for office operations in the absence of the General Manager and Assistant General Manager, you will successfully assure front office operations exceed standards.

Performance based culture… We work hard and we play hard - respecting the balance between personal life and work life. We offer equal opportunity and advancement based on merit - operating with a small efficient team of hospitality professionals.

Compensation: Hourly, dependent on experience. Work today, get paid today We have partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule.

Essential Functions:

Oversee the daily operations of the property in the absence of the Managers, including; reservations, renewals, check-outs, and check-ins. Review and approve transmittals and other front office paperwork and reports. Ensure team member attitude of attentiveness and anticipation of guest needs. Give tours to potential guests and be able to ask for and close the sale. Ensure proper delivery of guest's special requests (i.e. linen request for sofa sleeper). Inspect studios for cleanliness and proper preventative maintenance. Ensure the security needs of the property and guests are met. Respond to requests from immediate supervisor and follow up with immediate supervisor. Assist the Property Attendant in housekeeping with the day's needs. Wash, dry and fold laundry as needed. Administration of keys. Know property emergency procedures. Manage inventory and assist with budget control. Ensure proper uniform standards are followed throughout departments. Familiarize yourself with area attractions and services to accommodate guest's needs. Suggest/Sell services and amenities to accommodate guest's needs. Review studio inventory and work within guidelines. Assist in maintaining accounts. Make outgoing marketing calls and other various marketing activities as requested.


Qualifications:

One-year experience in customer service; hotel operations preferred Knowledge of lodging point of sale systems Excellent communication skills needed to make outbound telephone sales call Bi-lingual preferred; must speak English Excellent oral, organization and written communication skills Have reliable transportation Self-starter able to prioritize multiple projects and meet deadlines under pressure Strong organizational time management skills and problem solving skills Proactive and aggressive in solving problems


Physical:

Repetitive stair-climbing Kneeling and/or squatting Climbing ladders Lifting 20 lbs over head Pushing and pulling 20 lbs Standing for prolonged periods

Hotel Management and Consulting, Inc., reserves the right to modify, change, or apply this job description in any way the company desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains “at will”. These job requirements are subject to change to reasonably accommodate qualified disabled individuals.

Equal employment opportunities (EEO) to all employees and applicants are provided without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental),political affiliation, military status, or other non-merit based factors.

We comply with applicable federal, state, and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, job transfer, leaves of absence, compensation, and training. In the event of a favorable hiring decision, we participate in E-Verify.

Any form of unlawful harassment of employees or applications for reasons based on race, color, religion, gender identity, sexual orientation, national origin, age, disability, or veteran status is strictly prohibited. Improper interference with the ability of employees to perform their expected job duties is not tolerated. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. We are a Drug Free workplace.

Source: Hospitality Online