IT Specialist

The Information Technology (IT) Systems Analyst (SYSTEMS ANALYSIS) performs a variety of developmental and analytical IT duties in the implementation, maintenance, and troubleshooting of assigned applications.
Assists end users in utilizing on-premises and cloud-based IT applications and systems used in carrying out the Center's intelligence analysis and production functions.
Assists Center personnel in using standard features of various applications, interfaces, etc. Provides initial customer IT support to resolve end user problems.
As assigned, installs and tailors applications, adjusting interfaces and security aspects.
Troubleshoots application problems, applying established diagnostic tools to trace problems, making tentative resolutions. Performs standard troubleshooting on systems. In conjunction with team leader participates in project planning.
Evaluates requirements and options for functional areas to plan for software or equipment upgrades, product releases, user enhancements, operating system configuration changes, or other similar IT projects.
Identifies project issues in such areas as existing and anticipated system configuration, hardware and software capabilities and constraints. Coordinates with team leader and other members of the team.
Using established computer specialist techniques, designs proposed methods for installing and integrating new or enhanced applications. Tests and debugs to achieve effective operation in production environment.
Provides advice and assistance to end users on capabilities and constraints of applications. Attends meetings, conferences, and working groups on IT projects and systems.
Leverages subject-matter expertise in major functional areas covered include Cloud Computing, Windows Administration, Web Software Development, Software Project Management, Analytical Tools, and Requirements Analysis.