Purpose:

The position will emphasize the handling/collecting calls, while following all State and Federal Laws, assist owners with a general understanding of the terms and conditions related to their ownership and contracts, and perform all collection activity in accordance with company and Federal regulations.

Responsibilities:

• Collection activity that facilitates the maintenance of acceptable delinquency percentages as provided by financial management.
• Maintain required levels of phone activity, contact percentages, and other key performance indicators.
• Legally, ethically, and confidentially handle any correspondence and/or payments received.
• Maintain detailed and organized support documentation related to the handling of any owner account.
• Assist all members of collections staff with daily processes and procedures when required
• Takes inbound telephone calls on all delinquent owners within their respective queues and makes outbound calls based on business needs.
• Provide excellent customer service to our owners and assist with delinquent Maintenance Fees, reservations, and other owner issues as needed.
• Continually works to keep delinquency and defaults low to avoid setting off triggers established by investors/lenders that may have a negative financial impact on the company
• Maintains accurate banking and customer information in systems of record.

Requirements:

• High School Diploma or Equivalent
• 3 years of collection experience.
• Basic collections policies and procedures, Knowledge of the Fair Debt Collection Practices Act, working knowledge of MS Office Suite.