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Incident Manager

2 months ago

Westlake, United States Fidelity TalentSource Full time

 Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for an Incident Manager to work in the Enterprise Technology Group within Fidelity Investments Westlake, TX or Merrimack, NH. The Role

In this role you will be responsible for the supervision and handling an unplanned interruption or degradation of an IT Service that causes an impact to business operations directly or indirectly affecting a large number of users, depriving the business of one or more crucial services.
The role will operate as part of a rotational shift that will cover 24/7, and may include weekends and bank holidays, you will be responsible for leading major incidents that fall within your shift.
This is a highly visible position that requires frequent contact with Senior Leadership. Your excellent communications skills and your ability to prioritize numerous tasks simultaneously will serve you well as a focal point of a dynamic, fast-paced business environment. The Team

As a member within the Major Incident Management team, you will be responsible for working on the restoration of our Technology services. The role is high energy, high engagement with high awareness of global teams, technologies, and leadership. It provides an exceptional opportunity to obtain a full appreciation, insight and understanding of global systems, operations, and processes across a global enterprise. The Expertise you have

Excellent written and verbal communication skills in English, ability to communicate both technical and non-technical information, depending upon the audience. Experience of data analysis and trending with ability to identify improvements and actions. Demonstrated ability to quickly understand sophisticated systems. Diligent with the ability to follow processes and procedures. Ability to adapt to changes in processes and services. Ability to rapidly absorb and understand complex technical situations. Ability to facilitate conversations with large groups of remote people. Ability to maintain calm during stressful situations. Ability to handle and prioritize and tasks and time efficiently. Find opportunities for improvement within the business processes. Excellent team contributor with excellent people leadership skills. Ability to act in an often-complex business environment. Handle less complex single project, or module of larger project, typically in single functional area.  Dynamic Working

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.Company Overview

Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at FTSJobs.com.

We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com.Information about Fidelity investments

At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit FidelityCareers.com.

Fidelity TalentSource’s working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).

Fidelity Investments and Fidelity TalentSource are equal opportunity employers.