IT Support Consultant

3 weeks ago

Pasadena, United States Kaiser Permanente Full time
Job Summary:

Experience in GHX platform essential.


GHX System expertise from a Source to Pay (S2P) perspective and knowledge on how to set up new accounts on the GHX platform necessary.


Reporting & Functional use of GHX including transaction error resolution on the GHX platform required.


Similar experience to above in Coupa System a bonus.


Strong Analytics, Reporting, Customer Service (Internal & External), Presentation Skills


This role provides first, second, and third level support to resolve difficult, complex, and sensitive problems with products and applications by meeting customer service standards. This position analyzes and priorities incoming request and applies deep technical expertise to resolve complex problems. This role also provides after hours on call support for highly complex issues that cannot be resolved. In addition, this role provides guidance on how to track and develop documentation and complies information related to new technology. This position also serves as an escalation point and mentor for junior staff.



Essential Responsibilities:

  • Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks, as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating recommendations made; and influencing the completion of project tasks by others.
  • Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and learning from change, difficulties, and feedback.
  • Follows and develops standard operating procedures.
  • Analyzes and prioritizes incoming requests and alerts.
  • Provides first, second, and third level support to resolve difficult, complex, and sensitive problems with products and applications by meeting customer service standards (e.g., displaying a positive attitude, actively listening, taking ownership, leveraging knowledge, communicating clearly).
  • Serves as an escalation point and mentor for junior staff.
  • Provides guidance on how to track and develop documentation.
  • Applies deep technical expertise to resolve complex problems.
  • Contributes to and maintains the knowledge repository for highly complex technical support.
  • Facilitates troubleshooting efforts in conjunction with lower level support to identify problems.
  • Provides guidance to meet key performance indicators (e.g., performance, availability, capacity).
  • Compiles information (e.g., procedures, installation, configuration) related to new technology.

Minimum Qualifications:

  • Minimum two (2) years in a leadership role working with IT or operational teams.
  • Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum eight (8) years IT experience in a support or operations environment. Additional equivalent work experience may be substituted for the degree requirement.

  • IT Support Consultant

    3 weeks ago

    Pasadena, California, United States Kaiser Permanente Full time

    Job Summary: Experience in GHX platform essential. GHX System expertise from a Source to Pay (S2P) perspective and knowledge on how to set up new accounts on the GHX platform necessary. Reporting & Functional use of GHX including transaction error resolution on the GHX platform required. Similar experience to above in Coupa System a bonus. Strong...

  • Envision Consulting

    7 days ago

    Pasadena, United States Envision Consulting Full time

    **SEARCH & STRATEGY CONSULTANT** **Purpose**: To ensure our clients receive outstanding leadership and strategy solutions. **Reports to**: Managing Director **Direct Reports**: none **Status**: Non-Exempt **ABOUT ENVISION CONSULTING**: We are a boutique consulting firm specializing in services to the not-for-profit sector. We are based in Pasadena and...

  • IT Consultant Ii

    7 days ago

    Pasadena, United States Kaiser Permanente Full time

    **Job Summary**: This individual contributor is primarily responsible for providing expertise and technical advice, assisting with or setting the technical direction for varying technical solutions, and serving as a technical expert for project teams. **Essential Responsibilities**: - Practices self-development and promotes learning in others by...

  • IT Consultant Principal Solutions SSD

    2 weeks ago

    Pasadena, California, United States Kaiser Permanente Full time

    Job Summary: In addition to the responsibilities listed below, this position is responsible for managing support for customers (users), assigned applications, and/or information systems, including software implementation, integration across functions and regions, complex configuration, system testing, and customization of software utilities. Additional...

  • IT Consultant I Ssd

    2 days ago

    Pasadena, United States Kaiser Permanente Full time

    **Job Summary**: This individual level contributor is primarily responsible for serving as a liaison between users and IT, defining business processes, and participating as a technical contributor on project teams. **Essential Responsibilities**: - Pursues self-development and effective relationships with others by sharing resources, information, and...

  • Environmental & Social Consultants (Principal/Associate Director Level) South Africa

    3 days ago

    Pasadena, United States RSK Group Full time

    RGM Environment (Pty) Ltd an RSK Company RGM Environment (Pty) Ltd an RSK Company is an engineering, science, and technical support services company and a Level 2 BBBEE company. We offer high-quality, sustainable environmental services from our offices in Johannesburg and Durban. We are seeking Environmental & Social Consultants to join our growing team. We...

  • IT Consultant I

    2 days ago

    Pasadena, United States Kaiser Permanente Full time

    **Job Summary**: This individual level contributor is primarily responsible for serving as a liaison between users and IT, defining business processes, and participating as a technical contributor on project teams. **Essential Responsibilities**: - Pursues self-development and effective relationships with others by sharing resources, information, and...

  • Data Reporting and Analytics Consultant IV

    2 weeks ago

    Pasadena, California, United States Kaiser Permanente Full time

    (Position is primarily remote but requires residence in California)Job Summary: In addition to the responsibilities listed below, this position is also responsible for contributing to the publication process by independently writing method and results sections with little review; documenting processes and decision points; and outlining procedures. This...

  • IT Consultant Principal Solutions SSD

    3 weeks ago

    Pasadena, United States Kaiser Permanente Full time

    Job Summary: In addition to the responsibilities listed below, this position is responsible for managing support for customers (users), assigned applications, and/or information systems, including software implementation, integration across functions and regions, complex configuration, system testing, and customization of software utilities. Additional...

  • Strategy Consultant IV

    2 weeks ago

    Pasadena, United States Kaiser Permanente Full time

    Description: Job Summary:Facilitates strategy development by defining moderately complex business problems and opportunities and identifying, weighing, and recommending alternative approaches. Performs moderately complex analysis and ensures interpretation of market data and tests hypotheses using advanced knowledge of qualitative and quantitative analytical...

  • Data Reporting and Analytics Consultant IV

    3 weeks ago

    Pasadena, United States Kaiser Permanente Full time

    (Position is primarily remote but requires residence in California)Job Summary: In addition to the responsibilities listed below, this position is also responsible for contributing to the publication process by independently writing method and results sections with little review; documenting processes and decision points; and outlining procedures. This...

  • Process Engineer

    11 hours ago

    Pasadena, United States Wood plc Full time

    Job DescriptionWood is currently recruiting for a Process Engineer with experience in the chemical manufacturing industry. As the Process Engineer you will be responsible for process and production engineering support in an active chemical manufacturing plant.Responsibilities Provide chemical engineering and process technology support across multiple sites...

  • Behavior Therapist/RBT

    2 weeks ago

    Pasadena, United States Assessment, Consultation & Treatment Full time

    Job DescriptionJob DescriptionABA/ Behavior Therapist & RBT Pasadena/GlendaleCompensation: Depending on Degree, RBT, and ExperienceEmployment type: Part-TimeAssessment, Consultation & Treatment is in search of new team members!We are looking for both part-time and full-time therapists to provide home and/or school-based ABA/ behavior therapy to children and...

  • Behavior Therapist/RBT

    6 days ago

    Pasadena, United States Assessment, Consultation & Treatment Full time

    Job DescriptionJob DescriptionABA/ Behavior Therapist & RBT Pasadena/GlendaleCompensation: Depending on Degree, RBT, and ExperienceEmployment type: Part-TimeAssessment, Consultation & Treatment is in search of new team members!We are looking for both part-time and full-time therapists to provide home and/or school-based ABA/ behavior therapy to children and...

  • Senior Programmer FD3S8

    2 weeks ago

    Pasadena, United States iSphere Full time

    Job DescriptionJob DescriptionSenior-Level Software and Reporting DeveloperiSphere, an IT recruiting firm in Houston, TX, is seeking a highly skilled Senior-Level Software and Reporting Developer to join our team for an on-going, long-term opportunity in the Houston area. This position offers an opportunity to work with enterprise-level software...

  • Process Engineering Mentor

    2 weeks ago

    Pasadena, United States Wood plc Full time

    Job Description Wood is currently recruiting for a Process Engineer Trainer/Mentor with experience in the chemical manufacturing industry. As the Process Engineer Trainer/Mentor you will be responsible for process and production engineering support in an active chemical manufacturing plant. Responsibilities Train and mentor new engineers in the basics of...

  • Labor Relations Director

    3 days ago

    Pasadena, United States Kaiser Permanente Full time

    Job Summary: This director level position is primarily responsible for overseeing Union relations activities and initiatives and overseeing the negotiation, implementation, and administration of collective bargaining and labor agreements. This position oversees the development and implementation of the Regions and National Labor Relations strategy and...

  • Paralegal Legal Assistant

    2 weeks ago

    Pasadena, United States Staffing Resolutions Full time

    Job DescriptionJob DescriptionPasadena law firm is Growing and looking for a legal Secretary/Paralegal: This is a Direct Hire opportunity!Judgement Enforcement Law Firm in Pasadena is looking for a specialized individual to support heavy law & motion practice.Job description as follows: ·Scheduling & calendaring court hearings·Conduct research to...

  • RN-Accreditation, Regulatory, and Licensing Specialist V Home Health Exp. Required

    2 weeks ago

    Pasadena, United States Kaiser Permanente Full time

    Job Summary: Conducts regulatory audits and surveys by consulting on the interpretation and interaction of current regulatory policies and requirements in preparation for surveys. Organizes, coordinates, and conducts facilitation of on-site visits and evaluations. Performs site visits in accordance with criteria to ensure survey readiness. Ensures completion...

  • Tax Senior

    2 days ago

    Pasadena, United States Century Group Full time

    Century Group is partnering with a client who is seeking a Tax Senior to join their team. Exact compensation may vary based on skills, experience, and location. Expected starting base salary $35 to $47 per hour.Responsibilities: Manage tax compliance and ensure adherence to legal requirements Develop efficient tax strategies to optimize financial...