Assistant General Manager

3 weeks ago

FITCHBURG, United States GREAT WOLF LODGE Full time

Pay: $0 per hour - $0 per hour


At Great Wolf, the Assistant General Manager assists the General Manager in driving operational excellence throughout all functions, outlets, and attractions of the lodge.


Essential Duties & Responsibilities

  • Oversees Guest Services, Housekeeping, Food & Beverage, Aquatics, Cub Club and Retail Departments
  • Assists Directors in accomplishing human resources' objectives by over seeing the recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining effort
  • Communicates job expectations; planning, monitoring, appraising, and reviewing job contributions
  • Ensures Departments adequately enforce all policies and procedures
  • Assists Directors in achieving guest services operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change
  • Meets financial objective by yield management; forecasting requirements; assists in preparing an annual budget; reviews scheduling expenditures; analyzes variances; initiates corrective actions
  • Maintains customer confidence by maintaining service levels; garnering "repeat" visits; making the resort a "family tradition"
  • Ensures Departments maintain a safe, secure, and healthy environment by establishing, following, and enforcing standards and procedures; complying with legal regulations
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
  • Enhances resort reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
  • Ensures Departments train all new employees and retrain current employees
  • Ensures all guest requests are handled in a professional manner, by reviewing with Directors weekly
  • Attend weekly directors' meeting and communicate necessary information as needed
  • Reviews any inappropriate behavior findings by staff with Director and ensures all are recorded properly


Basic Qualifications & Skills

  • Associates degree in Hospitality, Business, related field; or equivalent combination of education and experience
  • Minimum 5 years leadership in hospitality at department/division director level
  • Minimum 2 years developing and implementing annual budgets; forecasting revenues and expenses, and generating plans to meet expected margins
  • Leadership experience in 2 or more relevant functions/departments across the business
  • Demonstrated proficiency in Microsoft Office suite
  • Successful completion of criminal background check and drug screen
  • Must be open to relocation to multiple Great Wolf Lodge locations


Desired Qualifications & Traits

  • Strong Financial Acumen
  • Significant customer service experience
  • Strong problem solving and organizational skills
  • Attention to detail and ability to exceed quality standards
  • Enthusiastic and positive energy
  • Multi-tasking ability
  • Associates degree in Hospitality, Business, related field; or equivalent combination of education and experience


Physical Requirements

  • Able to lift up to 20 lbs.
  • Able to bend, stretch, and twist
  • Able to stand or sit for long periods of time

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