Store Manager, Wynn Las Vegas
3 weeks ago
At Alexander McQueen, we live and breathe a culture defined by our key Behaviors:
Empowerment – We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed. Teamwork – We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals. Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally. Kindness – We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others.
How will you contribute?
We are currently seeking a Store Manager to oversee our Wynn Las Vegas boutique. The Store Manager will report to the West Coast Retail Director.
Key Objectives & Targets
Develop and oversee best in class standards for the store’s talent and performance, determine strategic goals for the team aligned with store sales, KPI and CRM targetsCoach and deliver a consistent client experience, ensuring retail standards and ceremony steps are upheld through a strong sales floor presencePartner with corporate functional partners to improve in-store awareness and execution including but not limited to: CRM, retail operations, retail training, merchandising and HR
Store Standards and Customer Care
Provide exemplary customer service and resolve customer situations diplomatically, abiding to all brand policiesAdhere to and maintain the brand’s visual merchandising guidelinesEnsure best possible management of stores upkeep and maintenance, surveying and highlighting any necessary building work, cleaning & other action is communicated and resolvedSet annual and monthly goals for the selling team and ensure all team members provide exceptional service through in-depth knowledge of brand, collections and products and behavioral developmentEnsure all team members are communicated relevant brand updates and initiatives in a timely manner
Manage Store Operations & Budget
Ensure all opening and closing procedures are handled correctlyEnsure all staff are trained on POS functionality and cash proceduresManage store operations in the most effective way whilst minimizing costs through; headcount and operating costs including; couriers/postage/ alterations & any other outsourced work
Managing Stock Control
Review inventory health reports weekly to promptly resolve receiving discrepancies, inventory adjustments, negative on hands, etc.Oversee store staff to ensure that they adhere to inventory management guidelines/practices; including stock take & consignment proceduresMeet brand inventory accuracy and shrink requirements through oversight of cycle counts, COG management, and loss reportingReceive and merchandise deliveries in a timely manner and ensure all stock areas are kept orderly and accessible
Personnel Management
As the key member of the management team, you will lead and motivate staff by being a role modelAnalyze traffic patterns and develop store schedules one month in advance, monitoring coverage needed to provide the expected level of client experienceIdentifying performance issues and managing them in the moment, seeking advice from the Director/VP Retail and HR department where necessaryTaking ownership of the recruitment process, seeking authorization to recruit, sourcing candidates and conducting interviews in line with group standardsConduct in-store training including; coordinating the induction of new staff into the store, product knowledge; sharing information gained from the collection presentations and identifying members of staff who require further attention to ensure that their knowledge is to the high standard we requireCarry out yearly appraisals for all staff, following the Company’s procedure and providing constructive and comprehensive feedback, as well as setting individual objectives for developmentProvide regular updates to staff on business performance, and new initiatives
Required Skills:
You will be able to demonstrate the desired Alexander McQueen behaviors At least 3+ years of experience in a luxury retail managerial positionExperience managing 5+ direct reportsAbility to effectively create, manage and adhere to deadlinesFamiliar with key retail performance indicatorsAdvanced organizational skills, writing and communication skillsExpertise in Microsoft Office 365 SuiteComfortable and savvy with computer technology, including PC and iOS devicesTravel approximately 10% of the timeAbility to lift 25+ lbs.
Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.
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