T4 Desktop Support

Job Description:
Our global client in the aerospace and defense industry is looking for a top-notch support specialist to join their End User Services team. Their rule of thumb is “1 tech per every 350 devices”, so really looking for someone who’s coming from a mid-to-large enterprise sized environment to keep up with their volume of tickets. This is a great opportunity to work in a dynamic environment and open to future process changes. This role is ON-SITE in Wichita, KS. Apply today to connect with a recruiter and learn more

Requirements:
• 5+ years’ experience troubleshooting and supporting PC, hardware, desktop at an enterprise level
• Experience and working knowledge within MS Windows 7 and above
• Experience working w/ ServiceNow or similar ticketing system
• Extensive experience working within ITSM systems and processes
• Understanding of network connectivity/cabling and networking, and Active Directory
• Strong knowledge of the Office Suite – Outlook, Word, Excel, Exchange, etc.
• Strong communication and customer service mentality

Nice to have:
• Experience w/ ServiceNow
• MCSE Certification
• ITIL Certified

Responsibilities:
• Supports, maintains, develops and troubleshoots the network computer and telecommunication systems, related peripheral devices and local area networks.
• Designs, configures, tests and implements network computer systems and operating system architectures.
• Analyzes and solves complex problems of network (operating) system hardware and software components.
• Creates and maintains detailed documentation and procedures governing the network computer systems and peripherals in all aspects of its utilization; ensure associates work in compliance with the documented procedures and guidelines.
• Designs, tests and implements new computer systems, operating systems and applications.
• Performs continuous research and audits to ensure continuous and high levels of performance, security and availability of network and operating systems and peripheral devices.
• Ensures regular reporting to management regarding performance and service levels of network systems, in order to inform responsible management about major deviations and/or corrective actions.
• Maintains close relations with local management staff to ensure the local business processes are continuously and adequately being supported and developed by IT.