Verification Specialist
2 weeks ago
The Centralized Verification Specialist will be responsible for accurate and timely investigation of sub-prime consumer loan applications. Ensure that critical loan approval stipulations are addressed, resolved, and meet company policies. Identify and escalate complex issues as they are identified. Support both a Centralized Sales operation and a nation wide branch office network.
In the Role
- Maintain thorough knowledge and understanding of OneMain's policies and procedures, as well as state and federal laws
- Comprehensive understanding of verification workflow
- Ensuring loan stipulations are distributed appropriately to ensure cycle time meets or exceeds customer expectations and individual process and service level standards
- Verification activities may include validating identity, address, and social security number; employment, auto insurance, automobile value, lien and title verification; analyzing proof of income and disposable income; fulfilling loan requests, perfecting liens and reviewing loan documents for accuracy and completeness
- Provide escalation support on complex issues that may occur to ensure timely and accurate processing of loan stipulations
- Identify anomalies or complex issues and decisively escalate to provide a timely and seamless transition within the process
- Identify, investigate and/or escalate potential fraud risks
- Act as a liaison between multiple internal and external customers and/or vendors. This will include written and verbal communication with Centralized Sales, Underwriting and Branch personnel
- Identify process improvement opportunities to increase efficient and effective loan stipulation verification
- Identify process related risks and offer suggestions on potential controls to mitigate risks
Requirements
- High School Diploma or GED plus 1 or more years in customer service
- Prior experience in verification processing and / or fulfillment
- Strong communication skills (oral, written, and interpersonal)
- Excellent customer service skills
- High level of motivation to deliver results
- Demonstrated ability to accomplish results in a team-based environment
- Ability to build relationships and partnerships
- Ability to review loan documents in a timely fashion for accuracy
- History of using sound reasoning and exercising good judgment
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