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Sales Keyholder, PT

2 months ago

Ocean City, United States Under Armour Part time
Purpose of Role

The Keyholder, Sales contributes to the achievement of the store’s profitability and Key Performance Indicators by effectively performing the responsibilities of a leader on duty, providing customer service aligning with Under Armour’s core values while working as part of store leadership to accomplish operational excellence. The Retail Store Keyholder serves as a coach and mentor to other teammates within sales/stock. This role also serves as the go-to leader in the absence of the Assistant Store Manager role and is responsible for opening and closing stores.

Your Impact

Sales & Omni

  • As part of the store leadership team, supports in driving sales and retail/omni KPI target achievement
  • Act as the leader on duty and consistently models the brand’s Athlete service standards and selling behaviors
  • Provides in-depth information related to wide portfolio of technical products
  • Seeks and offers solutions to athletes based on their requests.

 

Brand image & Customer Experience

  • As part of the store leadership team, supports in training teammates to provide a service/selling culture unique to Under Armour.
  • Uses advanced functional expertise to drive sales and Athlete loyalty.
  • Shares, guides and trains basic core and seasonal product knowledge to junior teammates.

 

Retail Operations

  • Responsible for keeping the store key, opening and closing store according to Standard Operating procedures
  • Train and lead teammates in the execution of daily operations aligning with UA process and policies
  • Partner with rest of store leadership in maintaining standards covering merchandise and floor sets
  • Evaluate store sales and payroll goals using payroll reports and tools; make scheduling adjustments to meet business needs. Builds Athlete loyalty through in-store experience, using various available applications
  • Ensure store audit compliance and shrink results meet company loss prevention standards
  • Adhere to Loss Prevention policies and advise rest of store leadership of unusual internal or external activity.
  • Assume Keyholder, Stock responsibilities as necessary.
  • Maintain and support store safety standards and communicate teammate accidents/injuries/concerns to rest of store leadership immediately.

 

Leadership & Team Collaboration

  • Communicate clear priorities, sales and KPI targets to sales teammates to achieve the targeted levels.
  • Support UA strategies to drive sales and operations; observe sales trend and advise rest of store leadership of opportunities.
  • Support the Store Manager and Assistant Store Manager, Retail Operations Team, and local HR during onboarding and continuous training.
Qualifications
  • Advanced numeracy, literacy, and advanced communication skills
  • Fluent in local language and basic verbal English skills
  • Basic people management skills
  • Proficient in use of computers and other technology
  • Effectively communicate with athletes, teammates, and leadership
  • Adjusts to new ideas/methods of working
  • Knowledgeable of store operations, visual merchandising, stock room, risk management & safety
  • Knowledge and understanding of employment laws including compliance with federal, state, and local requirements
  • Moderate knowledge of industry/retail operations and applying this knowledge to create solutions
  • Advanced selling experience and comprehensive industry understanding
  • May anticipate and prevent problems and roadblocks before they occur
Requirements
  • One year experience in a sports/apparel & footwear retail environment
  • Exposure to Keyholder experiences
  • High School education or equivalent
  • Availability to work a flexible schedule, including holidays, nights, and weekends
Physical Requirements
  • Ability to handle or relocate products up to 25 lbs/12kgs
  • Able to stand and move about for extended periods of time with short breaks to handle products
  • Ability to freely access all areas of the store; including the selling floor, stock and register area
  • Reasonable accommodations may be made to assist in performing the essential responsibilities