Supervisor, Security Officers-Armed, Winston Salem
3 weeks ago
Overview
JOB SUMMARY:
Directs daily activities and functions of the Medical Center Security Officers to ensure a safe environment and efficient operation. Monitors assignments of Medical Center Security Officers and makes necessary interventions.
EDUCATION/EXPERIENCE:
- High school graduate or equivalent; A.S. Degree preferred
- Five years security experience with three years of that as a senior officer/shift leader or ten years in the security/law enforcement field with three years at a supervisory level
- Certified Protection Professional certification may be considered as qualifying experience
- Exposure to EMS and Fire response desired
LICENSURE, CERTIFICATION, and/or REGISTRATION:
- North Carolina Medical Responder training required within first year of employment; certification required within one year of completing training. EMT preferred.
- North Carolina Driver's License (valid with no restrictions) required
- Maintains active Armed Security Guard Registration in accordance with NCGS 74C-4 and satisfies all training and certifications requirements of WFBMC Threat Response Intervention Program
- I.A.H.S.S. Basic and Supervisory Health Care Safety/Security Certifications
- I.A.H.S.S. Safety in Health Care Certifications
- Completion of generic and department specific skills validation and competency training to include Security Services Basic Officer Training Program or equivalent training and certification.
ESSENTIAL FUNCTIONS:
- Provides guidance and oversees daily operations of Security and Emergency Communications including staffing, workflow and productivity.
- Interprets and communicates departmental policies and procedures for the activities and functions of the Medical Center Security Officers.
- Responsible for occurrences being investigated by Medical Center Security Officers to ensure proper response and documentation.
- Plans and implements training programs for Medical Center Security Officers to achieve performance standards.
- Monitors telephone and radio calls received by Medical Center Security personnel to ensure correct and timely response.
- Maintains firearms proficiency/certification and is actively participating in the Threat Response Intervention Program.
- Responsible for interviewing and recommending new hires for the department. Responsible for the completion of daily progress evaluations on all new full-time staff.
- Responsible for orderly and consistent operation of the shift to ensure equal opportunity, advancement and actions.
- Attends all JCAHO and department training required by continuing education.
- Provides age/developmentally appropriate assistance in accordance with Age/Developmental Specific Care Guidelines for the specific age groups served.
SKILLS & QUALIFICATIONS:
- Good public relations skills
- Good communication and listening skills
- Demonstrated leadership ability
- Adaptability to situations
- Security personnel are held to the standards of conduct represented in the North Carolina General Statute that regulates private security organizations: §Chapter 74C. Private Protective Services.
- Customer service orientation
- Excellent communication skills
- Ability to work through crises
- Willing to take classes and/or attend workshops to improve skill and knowledge
- Motivates a teamwork environment and able to work in fast-paced environment
- Willing to perform duties and responsibilities of the Security Officer as needed
- Good public speaking skills and the ability to prepare and present training material
WORK ENVIRONMENT:
- Moderate noise environment
- Clean, well lit and comfortable climate
- Frequently exposed to risk of blood borne diseases while restraining patients
- Required to wear protective gear
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