Customer Service Adviser

Found in: beBee S US - 1 week ago

Santa Cruz, United States University of California Santa Cruz Full time
JOB POSTING

HOW TO APPLY

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INITIAL REVIEW DATE (IRD)

Application materials submitted by 11:
59 pm on the IRD will be routed to the hiring unit for consideration. Materials submitted after the IRD will ONLY be forwarded at the request of the hiring unit. To ensure your application is routed for consideration, submit your materials before 11:
59 p.m. on the IRD. Talent Acquisition cannot accept application materials outside of the jobs portal, and is unable to update submitted applications on an applicant's behalf, or forward communications to the hiring units. For more information about the IRD and the applicant review process, view this link.

The IRD for this job is:
03-26-2024

ABOUT UC SANTA CRUZ

UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.

DEPARTMENT OVERVIEW

The University of California Santa Cruz enrolls roughly 19,000 students a year and 77% of undergraduates receive some form of financial aid. The Financial Aid and Scholarship Office (FASO) strives to deliver high quality service to students and their families. We are committed to minimizing financial barriers, dedicated to providing students and their family's access to a broad range of aid programs to support students in achieving their educational goals.

The office is part of Enrollment Management, which includes Financial Aid and Scholarships, Orientation and Undergraduate Admissions. Enrollment Management is part of the multi-faceted academic Division of Undergraduate Education. Undergraduate Admissions, Enrollment Management and Undergraduate Education work closely with select Academic Senate committees.

Since its founding in 1965, the University of California, Santa Cruz, has grown from 652 students to nearly 19,000 students (2022-23) and earned international distinction as a world university with high-impact research, ranking 3rd in the world for research influence by Times Higher Education, and among the top 50 universities in the world, according to the U.S. News and World Report 2017 Best Global Universities rankings.

A campus with world-class facilities and one of the most visually spectacular settings in higher education, UC Santa Cruz offers rigorous academic programs and cutting-edge research opportunities. At the core of our progressive educational approach are our 10 distinctive residential colleges, which organize the campus into smaller living/learning communities.

More information can be found at:

/financialaid.ucsc.edu/index.html

JOB SUMMARY

The Customer Service Adviser uses professional financial aid concepts applied to a limited number of financial aid functions. Provides information and interpretation of standard policies, procedures and regulations. Works independently under general supervision in providing routine information. Receives direction regarding more complex programs. The Customer Service Adviser is responsible for advising students and their families about financial aid programs administered by the UCSC Financial Aid and Scholarship office. The Adviser will verify information on financial aid applications, review special circumstance letters, package and revise awards as necessary. The incumbent will also work with students and parents at the front counter, zoom, and the main phone line.

APPOINTMENT INFORMATION

Budgeted Salary:
$30.28 - $30.89/Hour. Salary commensurate with skills, qualifications and experience.
Under California law, the University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount.

Benefits Level Eligibility:
Full benefits

Schedule Information:

Full-time, Fixed Percentage of Time:
100%, 40 Hours per Week Days of the Week:
Mon-Fri Shift Includes:
Day

Employee Classification:
Career appointment

Job End Date:
None

Work Location:
UC Santa Cruz Main Campus / Hybrid

Union Representation:
Non-Represented

Job Code Classification:
FINANCIAL AID OFCR 2 (004526)

Travel:
Never or Rarely

JOB DUTIES

50% - Provides advice and information to current and prospective students and parents on financial aid policies, procedures, and regulations. 15% - Analyzes student inquiries, determines relevant issues, and recommends solutions. 15% - Performs needs analysis and assesses eligibility, recommends adjustments to aid awards. 10% - Participates in outreach services to prospective students, parents, and the general public. 10% - Participates on standing department committees to raise issues and receive direction on practices and procedures.

REQUIRED QUALIFICATIONS

Bachelor's degree in related area and / or equivalent experience / training. Basic knowledge of policies, regulations, and practices for awarding financial aid. Basic knowledge of university policies, processes, and procedures. Basic knowledge of advising and counseling techniques. Ability to apply knowledge of policies to individual situations. Problem identification and critical thinking skills. Ability to calculate financial aid with attention to detail and accuracy. Organizational skills and ability to prioritize work and meet deadlines. Customer service orientation. Excellent written communication skills. Excellent verbal communication and active listening skills. Ability to assess processes and recommend improvements. Good interpersonal skills. Proficiency with standard office software, internet, and email applications. Basic knowledge of common University-specific computer application programs. Ability to work effectively with students and co-workers of diverse cultural and ethnic backgrounds. Demonstrated ability to use discretion and good judgement in responding to questions and demands while respecting confidentiality and sensitive situations.

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