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Attendant - Guest Room

4 months ago

Shreveport, United States Bally's Shreveport Full time
DescriptionResponsibilities
  • Performs all assigned tasks with enthusiasm, professionalism and exceeds our customer’s expectations.
  • Provides professional greeting when interacting with guests and housekeeping personnel.
  • Ensures all assigned rooms are properly cleaned with amenities and guest supplies properly placed as standards dictate.
  • Housekeeping cart is properly stocked and kept neat and clean.
  • Responsible for reporting the status of all guest rooms in assigned rooms.
  • Accurate use of proper telephone/radio techniques and etiquette.
  • Provides guest with information including hotel, casino and restaurants, including hours of operations, special events and promotions.
  • Responsible for accurately communicating to dispatch personnel and Inspectors the status of guest rooms.
  • Ability to relate effectively in one-on-one situations with guests and other members of the Company.
  • Be completely knowledgeable about all Bally'sprograms, promotions, activities andfunctions.
  • Answer patrons’ complaints and resolves problems.
  • Must carry out safety and emergency procedures including, but not limited to; fire, crowd control, and bomb threats.
  • Must be able to occasionallylift and/or move more than 40 lbs.
  • Must communicate with guests and be able to direct/escort them to various facilities andfunctions within the property.
  • Must interact with guests and other hotel personnel in a courteous, empathetic and discreetmanner.
  • Performs other duties as assigned. Preferred Education And Experience

    High school diploma or general education degree (GED); or one years previous experience and/or training; or equivalent combination of education and experience.

    Source: Hospitality Online