Food and Beverage Experience Coordinator

4 weeks ago

Jacksonville, United States Epping Forest Yacht and Country Club Full time

Epping Forest Yacht Club is one of the most premier places to work in Northeast Florida.  Apply today and take advantage of a unique opportunity to work at this historic property.  People are our greatest asset, and we are currently seeking people like you who have a desire to join our team.

What's in it for you?  Top pay - Flexible scheduling - Company provided uniforms and dry cleaning benefits - Company provided training & certifications . . . and so much more

Qualifications:

Education: High school diploma or equivalent. College preferred. Ability to speak, read, write, and comprehend the English language at a level sufficient to communicate effectively with staff.

Training & Experience: Prior experience in restaurant service, working knowledge as a secretary or administrative assistant. Good computer skills and customer service background required. Must have Florida driver’s license.

Job Knowledge: General knowledge of county club operations and procedures. Experience performing basic clerical skills including computer knowledge (Microsoft Office Suite and reservation programs) with typing capabilities of approximately 50 wpm.

Job Summary: Support the Director of Food and Beverage as well as act as a liaison to the Food and Beverage management and membership team. Provide administrative support to the Food & Beverage team, act as a liaison with both internal and external clients, and handle day-to-day operational responsibilities within F&B Department. Work in tandem with conference services and catering team to increase productivity and provide exceptional customer service relating to restaurant reservations and special events. 

Physical Abilities: Must be able to work on feet, moving about for several hours at a time must be able to work under busy conditions.

Duties and Functions:

1.Must be able to work a flexible schedule, to include weekends, holidays and split shifts.

2.Arrive to work on time, consistently.

3.Upon entering the property, arrive in proper uniform, crisp, clean, and in good repair.

4.Hair must be clean and cut in a becoming style; management has final approval.

5.Attend all required training, safety courses, office and departmental meetings.

6.Report safety hazards, follow up that hazard has been corrected, and assist with providing a safe work environment.

7.Become proficient on all appropriate equipment and safety features.

8.Greet member and guests by name whenever possible, always show genuine care and concern.

9.Be an ambassador of Epping Forest Yacht and Country Club at all times.

10.Develop marketing menus for Food and Beverage team. Coordinate member holiday reservations. Be a key contributor to an engaged membership. 

11.Have fun

Administrative:

·Run daily and weekly reports (Product Mix, Reservations, and Special Events Calendar).

·Answer phones; take detailed messages and/or route calls appropriately.

·Type correspondence including but not limited to introduction letters, dining agreements, letter or appreciation, save the dates.

·Type custom menus for group dinners

·Attend BEO meeting and record pertinent information pertaining to the restaurants and share appropriately.

·Enter reservations in our internal reservation program

·Compile all information related to News Letter content for F&B

·Participate and catalog in digital format special events that take place, share content with marketing

·Maintain and update Food & Beverage Outlet Dining Menus

·Take minutes during staff meetings

·All typed work will be proofed prior to being distributed

·Complete Assigned projects and tasks promptly and accurately

·Attend all office and departmental meetings; i.e., BEO meeting, staff meeting, service/captains meetings.

Food & Beverage

·Act as a liaison between members and guests for dining or special occasions in the restaurants (holidays, birthdays, large party defined by the outlet)

·Communicate to director of F&B and appropriate departments of any special requests and/or changes that occur related to planned dining

·Take calls relating to dining reservations

·Document guest preferences both as likes and dislikes

·Create special touches for special occasion dining.

·Update member site content as information is updated or new content is created

·Update App content as information is updated or new content shared

·Attend at least 1 line up for each outlet each week to share information

·Host monthly concierge meeting to share information pertinent to the operation

Catering

·Assist with group dining reservations and coordination

·Attend BEO meeting and record pertinent information

Weddings

·Assist with wedding dining reservation in restaurants

·Create special touches for special occasion dining

Provide any additional support or assistance as may be directed by the Director of Food & Beverage 

The above description reflects on the general details considered to describe the principle functions of the job. This is not a detailed description of all the work requirements that may be inherent in the job, the management reserve the right or alter the able requirements at any time.

This document does not create and employment contract, implied or otherwise, other than an “at will” employment relationship.

Criteria for Evaluation:

Evaluated on quality and quantity of word performed, attendance and punctuality records, courtesy towards guests/members, interaction with staff members, reliability, as well as compliance with all GHG policies, including dress and grooming code, and where applicable, safety, sanitization, and security procedures and guidelines. Further evaluation criteria is included on company Employee Evaluation.

Source: Hospitality Online

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