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Representative - PBX Operator

2 months ago

Dover, United States Bally’s Dover Full time
DescriptionMajor Focus

Promote and maintain the utmost integrity and the highest caliber customer service to all patrons/employees. Hours vary based on business needs.Essential Functions

  • Operate a multi-line switchboard as well as a computer-based softphone.
  • Answering and Transferring of calls for multiple Bally Corporation properties.
  • Ability to process Room Services orders through POS.
  • Answering the phones and placing callers on hold in a professional and friendly manner.
  • Distributing information to callers when necessary (i.e. harness, restaurants, slots and concert information). Requirements/Education

    The physical qualifications listed below are general requirements for this position. The actual exertion level (and frequency of use) can and does fluctuate depending on the individual tasks being performed.

    • High School diploma education or equivalent required.
    • Ability to work the overnight shift.
    • Ability to sit for extended period of time, 8 hours.
    • Neat and professional appearance required.
    • Ability to communicate clearly and effectively.

      The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all the work requirements that may be inherent in the position.

      Bally Corporation is an equal opportunity/affirmative action employer. Women, minorities, and individuals with disabilities are encouraged to apply.Addendum To Job Description

      These are physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or associate from the position. Upon request for a reasonable accommodation, the Company will review for reasonableness, depending on the requirement, the essential functions to which it relates, and the proposed accommodation. Physical Requirements

      X

      Seeing

      Pushing / Pulling

      Bend, stoop, kneel

      X

      Color Perception (Red /Green)

      Climb, Ascend, Descend Stairs

      Other (Specify: )

      X

      Hearing / Listening

      Lift ( pounds)

      X

      Clear Speech

      Carry ( pounds)

      X

      Touching

      Drive (local / long distance)

      X

      Dexterity

      Ability to Move Distances

      X

      Hand

      Ability to Mount / Dismount (Forklift / Truck)

      X

      Finger

      X

      Ability to Sit / Stand for extended periods Mental / Reasoning Requirements

      X

      Reading – Simple

      X

      Writing – Simple

      X

      Analysis / Comprehension

      Reading – Complex

      Writing – Complex

      X

      Judgment / Decision Making

      X

      Clerical

      X

      Basic Math Skills Work Environment

      X

      Shift Work

      Outside

      Pressurized Equipment

      X

      Works Alone

      Extreme Heat

      Moving Objects

      X

      Works with Others

      Extreme Cold

      High Places

      X

      Verbal Contact with Others

      Noise

      Fumes / Odors

      X

      Face-to-Face Contact

      Mechanical Equipment

      Hazardous Materials

      X

      Inside

      Electrical Equipment

      Dirt / Dust Disclaimer

      The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.

      Source: Hospitality Online