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Advanced Medical Support Assistant

5 months ago

Bartlesville, United States Department Of Veterans Affairs Full time
Summary

The Advanced Medical Support Assistant (AMSA) works collaboratively with other members of expanded health care teams that may include Community Care providers when access is limited in house, pharmacists, social workers, dieticians, behavioral health staff, etc.



Duties

This is an open-continuous announcement closing Monday, September 30, 2024.

IMPORTANT NOTICE: This announcement will remain open until filled and may be used to fill multiple vacancies. Qualified applicants will be considered and referred once a month or as vacancies become available. This announcement may close without advanced notice.

Major duties of the Advanced Medical Support Assistant (AMSA) include, but are not limited to:

  • Adhering to the scheduling policies and procedures.
  • Conducting special audits, studies, or surveys to development procedures.
  • Ensure appointments are made from a provider's order.
  • Coordinating administrative services for veterans, family members, caregivers, and general public, administrative and clinical staff to insure continuity of inpatient and outpatient care.
  • Patient check-in process (in its entirety), including the printing of documentation needed for appointment.
  • Explaining the VHA mandate to collect insurance information to Veterans and their families.
  • Collecting, scanning, and updating health insurance information to aid in the revenue collection process.
  • Completing patient check-out process daily, including completion of Return to Clinic (RTC) orders, creation of recall reminders, consult follow-up, no-showing patient appointments according to local policy, and any other action required to complete appointment process.
  • Utilizing reports to assist in care delivery process.
  • Resolving difficult problems and diffuses potential dissatisfaction with VA services.
  • Responsible for VHIC Card process, BeneTravel requests assistance, understanding Heritage Medication Program, postage meters, UPS labels, and any other miscellaneous processes.
Work Schedule: Tours vary; Monday - Friday
Telework: Available, based upon the needs of the agency and location of position.
Virtual: This is not a virtual position.
Financial Disclosure Report: Not required