Client Engineer

2 weeks ago

Minneapolis, United States Jamf Full time

At Jamf, people are at the core of everything we do. We do what's right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple.

Jamf offers remote and hybrid positions. Depending upon the role, work in the office, connect 100% remote from your home, or find the blend that works best for you.

What you'll do at Jamf:

At Jamf, we empower people to be their best selves and do their best work. The Client Engineer owns the Customer Experience for their customers by acting as a primary partner and point of contact for select strategic Jamf customers. They focus on driving successful deployments of Jamf products, accelerating adoption of the Apple platform, and maintaining a productive relationship between Jamf, Apple, and the customer in highly complex enterprise environments. They serve as an expert in the implementation and management of Jamf products and integrated technologies.In addition, they represent the voice of the customer inside Jamf by working between organizations and internal business units to ensure long-term, sustainable success.

What you can expect to do in this role:

  • Demonstrate a relentless passion for the success of Jamf's customers.
  • Lead key initiatives pertaining to customer success.
  • Act as primary point of contact and technical representative for one or very few assigned customer(s).
  • Establish and maintain an active and successful project plan to drive Apple adoption and success of initiatives within the organization.
  • Bring customer feature requests, issues, and product information to the appropriate representatives within the company to attain resolution.
  • Advocate for Jamf products and capabilities and solutions to customer implementation.
  • Actively engage with customer including frequent communication to several points of contact within customer organizations.
  • Pursue and maintain integration capabilities with external systems to Jamf products.
  • Work cross-departmentally to ensure customer needs are communicated and needs are resolved.
  • Create and maintain a reference environment to ensure customer needs are understood and met.
  • Utilize expert knowledge of leading enterprise technology trends to advocate internally and influence Jamf's product roadmap.
  • Actively consult on architecture and design of Jamf products as it pertains to large enterprise environments.
  • Work with customers on-site as necessary to achieve success.

What we are looking for:

  • 3-5 Years - Experience successfully integrating Apple products in highly complex corporate IT infrastructure (Preferred)
  • 3-5 Years - Proven mastery of Jamf and/or Apple technologies (Preferred)
  • 3-5 Years - Experience working in Customer Service (internal or external) in a technical environment (Preferred)
  • Exceptional Communication Skills
  • Exceptional Customer Service Skills
  • Ability to teach material effectively
  • A balance of tenacity and strategic thinking

Education & Certifications:

  • 4 year / Bachelor's Degree (Preferred)
  • A combination of relevant experience and education may be considered
  • Jamf Associate, Tech, Admin, Expert level certifications (Some Combination Preferred)
  • No Licensure or Certification Required.

How we help you reach your best potential:

  • Named a 2022 Best Workplace in Technology by Great Place to Work and Fortune Magazine
  • Named a 2023 Best Workplaces for Women by Great Place to Work and Fortune Magazine
  • Named a 100 Best Companies to Work For by Great Place to Work and Fortune Magazine
  • We know that big ideas can come from anyone, so we empower everyone to make an impact. Our 90% employee retention rate agrees
  • You will have the opportunity to make a real and meaningful impact for more than 70,000 global customers with the best Apple device management solution in the world.
  • We put people over profits - which is why our customers keep coming back to us.
  • Our volunteer time off allows employees to support and give back to our communities.
  • We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful.
  • 22 of 25 world's most valuable brands rely on Jamf to do their best work (as ranked by Forbes).
  • Over 100,000 Jamf Nation users, the largest online IT community in the world.

What is a Jamf?
You go above and beyond for others, are willing to help, and support the team around you. You value and learn from different perspectives. You are curious and resourceful, a problem-solver, self-driven and constantly improving. You are excited to try new things, explore new ideas, and seek new opportunities. You care about inclusion and diversity, social responsibility, and are someone who just wants to do the right thing.

What does Jamf do?
Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, IT and security teams are able to confidently manage and protect Mac, iPad, iPhone and Apple TV devices, easing the burden of updating, deploying and securing the data used by their end-users. Jamf's purpose is to simplify work by helping organizations manage and secure an Apple experience that end-users love and organizations trust.

We are free-thinkers, can-doers and problem crushers with a passion for helping customers empower their workforce to focus on their jobs, not the hassles of managing technology - freeing nurses to care, teachers to teach and businesses to thrive. We have over 2,500 employees worldwide who are encouraged to bring their whole selves to work each and every day.

Get social with us and follow the conversation at #OneJamf

#LI-REMOTE


Jamf is an equal opportunity employer and does not discriminate with regard to race, color, national origin, age, religion, disability, gender, gender identity or expression, sexual orientation, pregnancy, genetic information, familial status, marital status, military status, or any other characteristics protected by federal, state, and local applicable fair employment practices laws.

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