Repair Specialist

1 week ago

Dallas, United States Barco Full time

Repair  Specialist

 

 

We are looking for someone who wants to excel in a lab environment by servicing projection technology for our cinema customers. As part of the Service Operations team, the Technical Service Specialist can take on the following challenges:

 

  • Troubleshoot, diagnose, and repair digital light processors for our projectors 
  • Work in a clean room environment to clean and repair projection optics
  • Create parts orders to send appropriate replacement parts to resolve system issues 
  • Handle minor inventory and logistics operations pertaining to repairs
  • Log cases and take appropriate actions to resolve issues per SLA 
  • Review and respond to customers cases via our CRM tool 
  • Work with supervisor and other team members to diagnose complex issues as a team 
  • Escalate issues as needed to ensure customer issues are handled expeditiously 

 

Your Profile

As a fast-paced and dynamic team, we are looking for someone who shares our passion for results and cinema. You are an ideal fit if this is you:

 

  • Fluent in English
  • Willing to work during normal hours of operation with optional availability to work flexible schedules including evenings, holidays & weekends 
  • Customer oriented putting the needs of the clients first
  • Team player supporting common goals
  • Active communicator at ease speaking with customers
  • Comfortable with ambiguity – able to keep moving forward in an ever-changing business and landscape
  • High attention to detail in everything created or reviewed
  • Able to travel up to 10% of the time

 

Your experience

If you’ve got these in your background, we should talk.

 

  • You demonstrate 1-3 years experience in a technical service role
  • You are knowledgeable in Microsoft Office
  • The following experiences are definitely a plus:  
    • Experience with electronics troubleshooting
    • Experience with video equipment, such as projectors
    • Experience in a lab environment
    • Experience with Salesforce CRM solutions

We are looking for someone who wants to excel in a lab environment by servicing projection technology for our cinema customers. As part of the Service Operations team, the Technical Service Specialist can take on the following challenges:

 

  • Troubleshoot, diagnose, and repair digital light processors for our projectors 
  • Work in a clean room environment to clean and repair projection optics
  • Create parts orders to send appropriate replacement parts to resolve system issues 
  • Handle minor inventory and logistics operations pertaining to repairs
  • Log cases and take appropriate actions to resolve issues per SLA 
  • Review and respond to customers cases via our CRM tool 
  • Work with supervisor and other team members to diagnose complex issues as a team 
  • Escalate issues as needed to ensure customer issues are handled expeditiously 

 

Your Profile

As a fast-paced and dynamic team, we are looking for someone who shares our passion for results and cinema. You are an ideal fit if this is you:

 

  • Fluent in English
  • Willing to work during normal hours of operation with optional availability to work flexible schedules including evenings, holidays & weekends 
  • Customer oriented putting the needs of the clients first
  • Team player supporting common goals
  • Active communicator at ease speaking with customers
  • Comfortable with ambiguity – able to keep moving forward in an ever-changing business and landscape
  • High attention to detail in everything created or reviewed
  • Able to travel up to 10% of the time

 

Your experience

If you’ve got these in your background, we should talk.

 

  • You demonstrate 1-3 years experience in a technical service role
  • You are knowledgeable in Microsoft Office
  • The following experiences are definitely a plus:  
    • Experience with electronics troubleshooting
    • Experience with video equipment, such as projectors
    • Experience in a lab environment
    • Experience with Salesforce CRM solutions

 

 

Barco, an equal opportunity employer, is committed to equal opportunity for all employees and applicants. The Company recruits,
hires, trains, promotes, pays, and administers all personnel actions without regard to race, color, religion, sex (including
pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), sex stereotyping (including
assumptions about a person’s appearance or behavior, gender roles, gender expression, or gender identity), gender, gender
identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military
or veteran status, citizenship status, sexual orientation, genetic information, or any other status protected by applicable law. We
interpret these protected statuses broadly to include both the actual status and also any perceptions and assumptions made
regarding these statuses. 

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