IT Project Manager

1 month ago

Washington DC, United States USAJobs Full time
Duties

Serves as the IT Customer Experience project manager, technology expert, consultant, liaison and solution provider in the Office of Justice Programs (OJP) and the Office of the Chief Information Officer (OCIO), Program and Project Management Division (PPMD). Serves as a pivotal figure overseeing the customer experience program along with various IT projects. As the Customer Experience project manager, dedicated to developing and sustaining enduring relationships with essential customers, both within and outside the organization. Serves as a Federal Task Lead by monitoring contractor efforts and progress in meeting project requirements. Communicates with Contracting Officer Representative (COR) regarding progress or lack of progress on the project as it relates to contract requirements. Ensures the OJP customer supporting systems are structured to resolve customer complaints quickly and efficiently. Provides highly specialized technical guidance and solutions to business units relating to current and emerging information technology.

Requirements

Conditions of Employment

U.S. Citizenship required. Subject to background/suitability investigation/determination. Federal payments are required to be made by Direct Deposit. Requires registration for the Selective Service. Visit www.sss.gov. Pre-employment drug testing required. 1-year probationary period may be required. Confidential Financial Disclosure may be required Security Requirements: Non-Sensitive/Moderate Risk

Qualifications

Basic Entry Requirements : Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
Specialized Experience:
Applicants must have one (1) year of specialized experience equivalent to at least the GS-13 level. Specialized experience is experience which is in or related to the line of work of the position to be filled and which has equipped the applicant with the specific knowledge, skills, and abilities to successfully perform the duties of the position.

Examples of specialized experience include:
Manages an IT customer experience program leveraging major technology platforms which have high complexity and risk. Analyzes systems, processes/procedures, and/or customer needs to implement program and practices focusing on improved customer experience and human-centered design principles. Identifies and/or resolves programs or issues that affect and impact IT service delivery in order to improve customer experiences. Evaluates and/or recommends human-centered design principles that enhance customer experience and improve user interaction.
Technical Qualifications:
Applicants who meet the basic entry and minimum qualification requirements, as described above, will be further evaluated on the following technical qualifications:
Customer Service Organizational Awareness Project Management Oral Communication
Additional information on the qualification requirements is outlined in the OPM Qualification Standards Handbook of General Schedule Positions and is available at OPM's website: https:// www.opm.gov/qualifications/standards/indexes/num-ndx.asp

All qualification requirements must be met by the closing date of this announcement.

Education

There is no education requirement for this position.

Additional information

This position may be eligible for telework per agency policy. OJP offers opportunities for flexible work schedules. Recruitment incentives may not be authorized. This position included in the bargaining unit. This vacancy announcement may be used to fill additional vacancies. Please do not indicate current or former position salary in your application or resume. As the federal agency whose mission is to ensure the fair and impartial administration of justice for all Americans, the Department of Justice is committed to fostering a diverse and inclusive work environment. To build and retain a workforce that reflects the diverse experiences and perspectives of the American people, we welcome applicants from the many communities, identities, races, ethnicities, backgrounds, abilities, religions, and cultures of the United States who share our commitment to public service. This position has a duty station of Washington, D.C. The selectee will be required to physically report to the OJP office building at least four (4) days per bi-weekly pay period and may incorporate leave and official travel plans into this reporting requirement. The office director or supervisor may request the selectee's presence in the office more frequently, as determined by the needs of the office. The selectee will be responsible for covering all commuting-related travel expenses. OJP employees are eligible for one transportation benefit - parking or the Department of Justice (DOJ) transit subsidy.

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