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A/V Technician, Junior

2 months ago

ROCKVILLE, United States ASRC Federal Holding Company Full time

ASRC Federal Data Network Technologies has a great opportunity for an A/V Technician (Junior) to join our team in Rockville, MD where we support the NIH (National Institutes of Health). If you are able to work on-site with our NIH customer in Rockville, MD you'll find our culture to include professional development and a passion for "excellence" in providing customer service.

Responsibilities :

  • Provide audio/visual meeting support for federal customer

  • Daily conference room checks: verify all equipment is online, functioning and charged

  • Daily meeting support: hands on technical support resource for customers for all conference room meeting needs

  • Video & Audio Support using NCI Equipment

  • Support the WebEx / Zoom / MS Teams VTC Platforms

  • Room computer and Laptop connectivity

  • Supports customer during meetings; support includes video teleconferencing, video display of laptops and/or room computer presentations, WebEx setup, etc.

  • Logs all transactions with customers in ServiceNow

This role is to facilitate conference room meeting support and hybrid meeting support on-site at the NCI Rockville and Bethesda locations in Montgomery County, MD. The responsibilities include performing on-site maintenance activities for NCI Conference space, working with NCI client to understand their meeting needs, participating and facilitating testing/dry runs of meetings, and supporting NCI meeting needs.

Requirements :

  • High School Diploma/GED with 2+ years of technical support experience in audio/visual technologies.

  • Experience supporting telephony, video, network and/or other collaboration devices

  • Experience using ticketing system (prefer ServiceNow) is a plus

  • Experience providing customer service and end user support

  • Strong proven record learning new technologies and support

  • Strong written and oral communications required

  • Ability to work core hours Monday-Friday between 7AM to 6 PM

  • Ability to work on-site daily at various sites in Montgomery County, MD

  • Permanent Residency or US Citizenship required for the government background investigation

ASRC Federal and its Subsidiaries are Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.