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Honors Lounge Attendant

4 months ago

Bloomington, United States Hilton Hotel Bloomington Full time

Description

Do you enjoy putting a smile on people's faces and creating memories that will last a lifetime? At the Hilton Minneapolis/Bloomington located in the heart of 494 & France Avenue, you will have the opportunity for a rewarding career working with hospitality professionals who together to make the hotel one of the top ranked Hiltons in North America. Our priority is providing our guests and team members with exceptional experiences every day.

What truly sets the Hilton apart is exclusive luxury with two floors of the hotel dedicated to HHonors travelers, with an Executive Level Lounge for HHonors and VIP travelers. As the Honors Lounge Attendant, you would be responsible for ensuring that all guests receive an engaging, welcoming, first class service, and the most pleasant comfortable experience possible.

What you will be doing:

  • Identify and inquire about guest needs to better serve them during the visit.
  • Recognize customers immediately with a warm and hospitable welcome.
  • Responds to inquires with accurate information regarding hotel features, services and assistance.
  • Knowledgeable with daily functions, VIPs and any other special event/s occurring in or pertaining to the hotel.
  • Has full empowerment to make decisions and immediately solve any guest issue or problem.
  • Check station before, during, and after shift for proper set-up and cleanliness.
  • Replenish food and beverage as necessary and check with guests for overall satisfaction.
  • Perform all assigned side work to include replenishing condiments and restocking service areas.
  • Perform any general cleaning tasks using standard hotel cleaning products as assigned to adhere to health standards.
  • Maintains cleanliness, sanitation and personal hygiene.
  • Perform other duties as assigned.

What we are looking for:

  • Ability to provide guests with exceptional experiences
  • Ability to remain professional and work independently
  • Strong communications skills
  • Build and maintain relationships with our valuable guests
  • Prior customer service experience required and must be able to work evenings
  • Prior Food and Beverage or other prior hospitality experience preferred

At the Hilton Minneapolis/Bloomington, we offer the following great benefits:

  • Competitive wages
  • Free employee meal
  • Room discounts for Hilton properties and Marcus Hotels & Resorts properties
  • Movie Theater ticket discounts
  • Employee referral bonus program

We will verify through E-Verify the identity and employment eligibility of all persons hired. Marcus Hotels & Resorts is an Equal Opportunity Employer.