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Registrar Operations Assistant

3 months ago

Wheeling, United States National Louis University Full time
Overview

Who We Are:

National Louis is a 135+ year old university that has been grounded in the values of innovation, access, excellence, and equity from its inception. As an institution, we believe in providing access to educational opportunity and that education is our greatest lever for social and economic mobility. We are a student-focused community that is committed to continuous improvement and superior student service. We believe that through education we are able to empower change and build healthy communities. Our hard-working community is based on collaboration and respect for all team members and students.

What We Offer:

At National Louis University, we offer our employees an innovative environment to work together and inspire the ideas that will make an impact. As our external environment changes, our employees are provided the opportunities and tools needed to grow both personally and professionally to remain successful. NLU employees and dependents are offered a wide range of benefits, including but not limited to, Health Insurance benefits, Retirement benefits, Paid Time Off and Educational Benefits.

What You Will Do:

The Registrar Operations Assistant is responsible for delivering support services to both students and administrative personnel, including academic faculty, college staff, and academic advisors. The function of this position is to serve as the primary point of contact and receptionist for the Office of the Registrar, ensuring a seamless and professional interface with all stakeholders. In addition to front-line responsibilities, this position plays a pivotal role in maintaining and managing databases related to transfer equivalency while contributing to the integrity and accuracy of academic records. During high-demand periods, the operations assistant may be called upon to provide backup support to fellow office staff, ensuring the efficient operation of the office and consistent delivery of services.

Essential Responsibilities
  • Provide daily immediate and courteous information and assistance to students, faculty, university staff, and other interested parties regarding all questions of the Registrar's Office. This includes acting as the primary phone support for the office.
  • Maintain the Transfer Equivalency Database (TES) by adding, editing, and removing course equivalencies.
  • Provide back-up support to Transfer Articulation Analysts (TAA's) during peak time by assisting with transcript evaluations.
  • Identify problems in operations processes and make recommendations for revisions or updates
  • All other duties as assigned.

Qualifications
  • Associate's degree required.
  • Should be familiar and comfortable with changing technology.
  • Strong computer skills and knowledge of Office software packages.
  • Should be able to work with a variety of people and have exceptional communication skills, including when collaborating with multiple college departments.
  • Should be highly organized and be able to quickly adapt to change. An attention to detail is also necessary.
  • Flexibility: Adjusts quickly and effectively to changing conditions and demands. Discusses change as a necessary and inevitable aspect of organizational life as well as an opportunity to learn new things. Has a similar view and approach to potentially stressful situations. Invests personal energy toward accepting and adapting to change that others use toward resisting or resenting it.
  • Relationship Building/Networking: Builds rapport and develops alliances with a broad range of people. Adjusts communication style to meet the needs of individuals at various organizational levels and to meet the needs of clients. Forms alliances by demonstrating concern and respect for others, as well as by highlighting common interests and aspirations. Leave others feeling that he/she will be a trusted ally and is careful to act in ways that reinforce that trust over time.
  • Solving Problems: Takes a proactive approach to anticipating and preventing problems. When problems occur, defines those problems, investigates obstacles, gathers relevant information, decides whether solving the problem should be a group decision, generates and analyzes alternate solutions and arrives at a workable solution.

NLU Inclusion Statement:

National Louis University is deeply committed to serving its community, advancing access and equity, and ensuring that all individuals are welcomed and valued. We are dedicated to fostering a culture where diversity, equity, and inclusion remain at the core of who we are. These are more than just words to us: they are truly a way of life for the NLU community. We recognize that differences in abilities, age, ethnicity, gender (identity and expression), race, religion, sexual orientation, socio-economic status, and background bring richness to our work environment. We affirm diverse perspectives, innovative contributions, and authentic presentations of self from every member within the NLU community. We believe inclusion is grounded in the actions we intentionally take each day. Our goal is to inspire and empower NLU employees and community members to cultivate an environment where we collectively focus on uplifting and advancing our institutional culture.

Special Instructions
Please Include the following along with your application: - Resume (Required) - Cover Letter (Optional) NLU Employees please also submit an Internal Posting Form