Market Supervisor/ Multi-Unit Supervisor

6 months ago

Greer, United States Sonic Full time

Position:                                                          Market Supervisor/Multi-Unit Supervisor

Immediate Supervisor:                          Director of Operations

Status:                                                              Exempt


Position Summary: This position is responsible for leading, supervising, and managing multiple assigned drive-ins in a designated area.   


Essential Job Duties:

  • Supervise, lead, train, and coach drive-in teams regarding guest service, operations, and financial goals
  • Recruit, interview, hire, onboard, train, manage, direct, coach, lead, assign, supervise, discipline, and terminate drive-in General Managers/Operating Partners and employees
  • Supervise and approve drive-in employees' compensation levels pursuant to company guidelines
  • Lead, coach, and develop drive-in management and employees
  • Handle all escalated guest issues/concerns
  • Investigate and resolve all employee issues/concerns
  • Supervise, manage, forecast, and adjust the drive-in's food, labor, paper, and inventory to maximize cost-control, operational efficiency, quality standards, and customer service
  • Lead regular team meetings to ensure focus on operational standards, guest service, and financial goals
  • Communicate plans, goals, expectations, opportunities, and achievements to drive-in teams
  • Supervise and manage all drive-in recordkeeping
  • Prepare and maintain all necessary operational reports
  • Develop, implement, supervise, and manage action plans regarding local marketing and business performance
  • Ensure proper maintenance of drive-in and equipment
  • Supervise and monitor vendor performance
  • Perform audits of drive-in records
  • Comply with and enforce all company policies, procedures, and operational standards
  • Ensure compliance with all applicable federal, state, and local laws
  • Regular attendance


ADDITIONAL DUTIES:

  • As needed, perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) to meet operational standards
  • As needed, perform and manage regular cleaning and sanitation duties – including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease – pursuant to operational standards
  • Perform other job-related duties as assigned or required


Time/Shift Expectations: Minimum of 50 hours per week; irregular hours; nights; weekends; and holidays


Qualifications and Job Requirements:

  • Education
  • Required – High school diploma or equivalent
  • Preferred – Advanced studies in business, restaurant management, or related fields
  • Experience
  • Required – At least three years as a restaurant general manager (QSR preferred)
  • Preferred – Multi-unit supervisor experience
  • Knowledge/Skills
  • Knowledge of federal, state, and local labor and employment laws (e.g., wage and hour laws; EEO laws, etc.)
  • Knowledge of federal, state, and local health and safety laws and regulations
  • Computer, math, accounting, and reading skills
  • Effective verbal and written communication skills
  • Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills

Work Environment: Continuous standing, bending, reaching, moving, stooping, stretching, and lifting in a restaurant environment; frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions


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